Systems Support Analyst
Company: Merchants Bank of Indiana
Location: Carmel
Posted on: May 3, 2024
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Job Description:
Description:Our Systems Support Analyst will provide tier 1 and
tier 2 support to internal end-users and assist the VP, IT
Operations with project work. This role will work closely with the
Tier 3 Network/Security teams and escalate tickets as necessary to
ensure support issues are resolved in an efficient manner. Some
System / Server Admin and project duties will also be performed as
needed. This role is more than just creating user accounts and
resetting passwords, we need more, email traces, troubleshooting
email flows, and setting up rules and policies to name a few. Apply
today, if you want to work with a great group of people, who like
to have fun, cut up, and joke around, but who also work hard. No
one is afraid to jump in to get it done.In one year as a Systems
Support Analyst, you will know you were successful if
you---Independently maintain the help desk ticketing system,
working tickets, and maintaining timely, informative customer
communication.Provide continued project updates to department
managers.Assist the VP, IT Operations with project work as needed
and available.Create/Update technical documentation and how-to's
for end users.Requirements:What we are looking for---Requires at
least 2 years of help desk support experience in a corporate
environment.Must have excellent troubleshooting / problem solving
experience.Must have excellent oral and written communication
skills.Must have experience supporting Windows 10/11 Pro and
Office365/Office 2019.Familiarity/Experience with Windows Server
2022- Active Directory, Group Policy Administration, Security
Groups, NTFS permissions, and Printer Management.Must demonstrate
experience with end user training.Basic network troubleshooting
experience preferred.Must have a solid understanding of security /
Cybersecurity fundamentals.Must have the ability to participate in
/ lead projects as assigned and see the projects through their
completion.Must be able to work both independently as well as in a
team environment.Candidate should be motivated and driven and
require little day-to-day direction once up to speed.Must have a
bachelor's degree from an accredited institution.Preferred IT
Certifications such as CompTIA A+/Network+/Microsoft.Experience
with VoIP systems is plus.Experience with Microsoft 365 and Intune
administration a big plus.Hands on experience with scripting /
application deployment a big plus.Ranked as the top-performing U.S.
public bank by S&P Global Market Intelligence, Merchants
Bancorp is a diversified bank holding company headquartered in
Carmel, Indiana, operating multiple lines of business, including
multifamily housing and healthcare facility financing and
servicing, mortgage warehouse financing, retail, and correspondent
residential mortgage banking, agricultural lending, and traditional
community banking. Merchants Bancorp conducts its business through
its direct and indirect subsidiaries, Merchants Bank of Indiana,
Merchants Capital Corp., and Merchants Mortgage, a division of
Merchants Bank of Indiana.PM20
#BK#LI-OnsitePI4e02d2b110f9-25660-33555048
Keywords: Merchants Bank of Indiana, Fishers , Systems Support Analyst, Professions , Carmel, Indiana
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