Specialist, Collections, Early Stage, I
Company: Carrington Mortgage Services
Location: Westfield
Posted on: March 17, 2023
Job Description:
What you'll do:
- Evaluates and helps determine the borrower's ability to pay,
and collects appropriate financial information in a courteous and
professional manner, striving for first-call resolution and in
compliance with all applicable regulations.
- Counsels borrowers on their options through education of
alternative solutions.
- Contacts borrowers, utilizing an automated dialing system
(Aspect Dialer) for both inbound and outbound calls and conducts
manual outbound calls.
- May need to escalate borrowers to a licensed Loss Mitigation
associate for specific workout details.
- Assist with loan servicing website payments, denied access,
password resets.
You'll love this job if you're:
- Tactful and Friendly. You're a charismatic person who takes
pride in great customer service.
- Agile and Resourceful. You effortlessly shift gears and come up
with workable solutions to problems.
- Ambitious and Driven. You have a competitive spirit to be #1,
and love exceeding goals to achieve success. TYPICAL EDUCATION AND
EXPERIENCE:
- High school diploma or equivalent work experience.
- Less than one (1) year collections experience in a customer
service/call center environment and /or loan servicing
experience.
- Experience in the Banking, Mortgage/Loan Servicing industries
preferred.
- WHAT DO WE OFFER?
- Competitive compensation with incentive bonus plans
- Excellent benefits including Medical, Dental, Vision, 401K,
Short Term and Long Term Disability Insurance
- 10 days of paid vacation in the first year, not including sick
time or floating holidays
- Access to several fitness, restaurant, retail (and more!)
discounts through our employee portal;
- Customized training programs to help you advance in your
career.
- Employee referral bonuses so you'll get the opportunity to work
with friends (and get some extra cash in your pocket!).
- And a philanthropic workforce that supports causes year-round
through the Carrington Charitable Foundation.
- The target pay range for this position is $21.50 - $22.50 per
hour plus monthly incentives.
- EEO/AAP Employer
Keywords: Carrington Mortgage Services, Fishers , Specialist, Collections, Early Stage, I, Accounting, Auditing , Westfield, Indiana
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