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Specialist, Collections, Early Stage, I

Company: Carrington Mortgage Services
Location: Westfield
Posted on: March 17, 2023

Job Description:

What you'll do:

  • Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
  • Counsels borrowers on their options through education of alternative solutions.
  • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
  • May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
  • Assist with loan servicing website payments, denied access, password resets.

    You'll love this job if you're:

    • Tactful and Friendly. You're a charismatic person who takes pride in great customer service.
    • Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
    • Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success. TYPICAL EDUCATION AND EXPERIENCE:
    • High school diploma or equivalent work experience.
    • Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
    • Experience in the Banking, Mortgage/Loan Servicing industries preferred.
    • Competitive compensation with incentive bonus plans
    • Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance
    • 10 days of paid vacation in the first year, not including sick time or floating holidays
    • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal;
    • Customized training programs to help you advance in your career.
    • Employee referral bonuses so you'll get the opportunity to work with friends (and get some extra cash in your pocket!).
    • And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation.
    • The target pay range for this position is $21.50 - $22.50 per hour plus monthly incentives.
    • EEO/AAP Employer

Keywords: Carrington Mortgage Services, Fishers , Specialist, Collections, Early Stage, I, Accounting, Auditing , Westfield, Indiana

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