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Student Service - Ticket Office

Company: Purdue University
Location: West Lafayette
Posted on: September 22, 2022

Job Description:

Job SummaryThe Purdue University Athletics Ticket Office (ATO) is responsible for ticketing six sports and is considered the doorstep to Purdue Athletics. The ATO relies heavily on Purdue student employees to work both in the office during normal business hours and at athletic events, which generally occur outside normal business hours. Office hours are assigned based on a students class schedule and availability of hours. Most student employees work between 4 and 10 hours in the office along with athletic events throughout the school year. Student employees are required to work all home football games and be reliable and dependable members of the ATO staff.MAJOR RESPONSIBILITIESProcess ticket sales at the ticket office during office hours and athletic eventsAnswer questions concerning ticket prices & policies and provide general athletic department information to customersProvide excellent customer service to John Purdue Club members, Purdue students, the general public and all internal & external stakeholdersEffectively handle and solve customer complaints and issues both during normal business hours and at athletic eventsFollow all NCAA, Big Ten and Purdue University rules and policiesOther duties and responsibilities as assignedQUALIFICATIONSMust be a current Purdue studentDemonstrate exceptional customer service skills, communication, and problem solvingStrong attention to detailAbility to follow oral and written instructionsMaintain an effective working relationship with clients, employees, co-workers and other athletic department staffWork well as an individual and as a dependable part of a teamNote: This position has the expectation of working many athletic events including every home football game, so being available to work weekends and nights (including some holidays/breaks) is required.Education0Experience0FLSA StatusNon-Exempt

Keywords: Purdue University, Fishers , Student Service - Ticket Office, Administration, Clerical , West Lafayette, Indiana

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