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Automotive Service Manager

Company: Honda of Fishers
Location: Fishers
Posted on: January 8, 2021

Job Description:

At Honda of Fishers we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.After a career of over 40 years, our Service Manager has recently made the decision to retire. We are looking for an experienced individual to fill this role that will be responsible for running an efficient and profitable service department. Responsibilities include: operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records.What We Offer

  • Full benefits package
  • Medical, vision, and dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Paid vacation timeQualifications:
    • A minimum of 3 years of experience as a service manager (REQUIRED)
    • Strong focus on providing excellent customer service
    • High school diploma or higher education
    • Clean driving record & valid driver's license
    • Driven personality, eager to improve and able to work within and support internal teamsResponsibilities:
      • Strive for harmony and teamwork with all other departments
      • Attend manager meetings
      • Unsterstand, keep abreast of, and comply with fedeal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, right-to-know, etc.
      • Hire, train, motivate counsel, and monitor the performance of all service department staff
      • Direct and schedule the activities of all department employees
      • Provide technical assistance to employees as needed
      • Conduct meetings with department employees to discuss activities and problems of mutual interest
      • Monitor technicians' payroll records
      • Establish and maintain good working relationships with customers to encourage and repeat referral business
      • Serve as liaison with factory representatives
      • Handle all customer complaints
      • Monitor and supervise Quality Control personnel
      • Account for all documents and ensure none are missing
      • Control the performance of the department using these tools: Daily Operating Control, efficiency and productive control, comeback reports, warrant reports, telephone surveys, and monthly forecasts
      • Maintain reporting systems required by general management and the factory
      • Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
      • Monitor the location and care of shop tools
      • Follow-up on parts department orders to ensure parts availabilityWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Honda of Fishers, Fishers , Automotive Service Manager, Executive , Fishers, Indiana

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