Team Leader Wholesale
Company: Freedom Mortgage
Posted on: February 25, 2021
Freedom Mortgage Corporation is an Equal Opportunity Employer
committed to workforce diversity. Qualified applicants will receive
consideration without regard to age, race, color, religion, gender,
sexual orientation, national origin, or their status as a protected
veteran or an individual with disabilities. Local applicants
encouraged to apply. Employment contingent upon successful
completion of background investigation. Smoke-free workplace.
Drug-free work environment. Excellent benefits package including
medical, dental, vision and 401(k). All resumes are held in
confidence. Only candidates whose profiles closely match
requirements will be contacted during this search. LENDER NMLS
Equal Opportunity Employer-
Job ID: 9256
Location: Fishers, IN
Functional Area: Wholesale
Department:WHSL CSR- Stream
Employment Type:Full Time
Relocation Provided: No
The team leader for the wholesale Client Underwriting Specialist
department will be providing direction, instruction and guidance to
the employees within the department. For the purpose of achieving
the overall department goal.
Essential Job Functions:
- Supports department and performs management duties when
supervisor is absent or out of office.
- Manages reports and determines how many loans are coming in and
going out for the day.
- Works managing the department inbox and facilitates and
expedites priority loans with a great sense of urgency.
- Answers team member questions, helps team members with any
issues that may arise, and helps team members resolve any escalated
- Communicates all feedback to supervisor to make any escalated
changes or quick minute decisions
- Motivates the team and help train in whatever area of weakness,
to ensure team member properly understands his/her function
- Establishes a reputable relationship with our branches and
provide great customer service to internal and external
- Call title agency on escalated issues or outstanding aged
Other Related Duties:
Performs other related duties as assigned.
Provides guidance and leadership to employees for daily activities
and assigned projects or tasks
Participates in performance evaluation or personnel performance
May have project management responsibilities
Education and/or Experience:
High School Diploma or GED and one to two years of related
experience and/or training; or equivalent combination of education
Ability to read, and interpret documents such as policy and
procedure manuals, safety rules, operating and maintenance
instructions. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or
employees of organization.
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts such as
fractions, percentages, ratios, and proportions to practical
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
Customer Service Relationships:
Assesses and diffuses problem situations and requires influencing
others to reach consensus. Requires tact and diplomacy to handle
difficult customer relationships. Explores alternatives and
creative solutions to meeting the needs of customers.
Tasks are multiple and diverse with some interrelationship across
processes. Work requires the direct application of a variety of
procedures, policies and/or precedents.
Work is normally performed in a typical interior work environment
which does not subject the employee to any hazardous or unpleasant
elements. Position requires light physical activity.
This job description does not list all the duties of the job. You
may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks and functions listed in this job description. The
employer has the right to revise this job description at any time.
The job description is not a contract for employment, and either
you or the employer may terminate employment at any time, for any
Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since
grown into one of the largest and fastest-growing privately owned
full-service residential lenders in the USA. Licensed in all 50
states, Washington D.C., Puerto Rico and the Virgin Islands,
Freedom Mortgage has over 5000 employees nationwide, proudly
servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. Freedom is a
leader in VA mortgage lending and is one of the mortgage industry's
largest philanthropic supporters of the USO and military families
through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two
regions where we were named Top Workplaces. We also have large
operating centers countrywide, including these desirable markets:
Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL;
Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and
If you seek a sense of community, top training, opportunity for
advancement, a comprehensive benefits package and reward and
recognition program, look no further.PI129702539
Keywords: Freedom Mortgage, Fishers , Team Leader Wholesale, Hospitality & Tourism , Fishers, Indiana
Didn't find what you're looking for? Search again!