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Team Leader Wholesale

Company: Freedom Mortgage
Location: Fishers
Posted on: February 25, 2021

Job Description:


Freedom Mortgage


Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Job ID: 9256
Location: Fishers, IN
Functional Area: Wholesale
Department:WHSL CSR- Stream
Employment Type:Full Time
Relocation Provided: No

Position Description:

Summary

The team leader for the wholesale Client Underwriting Specialist department will be providing direction, instruction and guidance to the employees within the department. For the purpose of achieving the overall department goal.


Essential Job Functions:

  • Supports department and performs management duties when supervisor is absent or out of office.
  • Manages reports and determines how many loans are coming in and going out for the day.
  • Works managing the department inbox and facilitates and expedites priority loans with a great sense of urgency.
  • Answers team member questions, helps team members with any issues that may arise, and helps team members resolve any escalated issues
  • Communicates all feedback to supervisor to make any escalated changes or quick minute decisions
  • Motivates the team and help train in whatever area of weakness, to ensure team member properly understands his/her function
  • Establishes a reputable relationship with our branches and provide great customer service to internal and external clients.
  • Call title agency on escalated issues or outstanding aged packages.

    Other Related Duties:

    Performs other related duties as assigned.

    Supervisory Responsibilities:

    Provides guidance and leadership to employees for daily activities and assigned projects or tasks

    Participates in performance evaluation or personnel performance

    May have project management responsibilities

    Education and/or Experience:

    High School Diploma or GED and one to two years of related experience and/or training; or equivalent combination of education and experience.

    Language Skills:

    Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


    Mathematical Skills:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations


    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Customer Service Relationships:

    Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

    Work Complexity:

    Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.


    Work Environment:

    Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Position requires light physical activity.


    Employer's Rights:

    This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

    Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

    Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

    Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

    If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.PI129702539

Keywords: Freedom Mortgage, Fishers , Team Leader Wholesale, Hospitality & Tourism , Fishers, Indiana

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