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TEMPORARY Customer Service Representative - WORK FROM HOME!

Company: Navient Solutions, LLC
Location: Fishers
Posted on: May 6, 2021

Job Description:

Navient has immediate openings for temporary , work-from-home Customer Service Representatives, to support our growing customer base working from your home office. We seek reliable and solutions oriented individuals to join our team.

Position Details:

  • New hire training class begins Monday, May 3rd
  • Work from your home with Computer equipment provided by Navient
  • Primarily inbound service calls, NO Selling
  • $16.00 per hour plus bonus
    This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need. This temporary position is not eligible for benefits.

    This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner. Please Note: Applicants must reside within 1-1.5 hours of Navient's Fishers, IN office.

    Work Schedule

    Virtual Training Hours:
    • Monday- Friday, 8AM- 5PM EST

      Regular Schedule:
      • Monday - Friday, 8AM-5PM EST - Fridays or Mondays are mandatory
      • MUST work 1 Saturday per month 8AM-5PM EST

        TECHNICAL AND HOME OFFICE REQUIREMENTS:
        • High speed internet access (Minimum 10MB upload speed, 5MB download speed)
        • You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
        • Landline phone or cell phone
        • Must be able to download an app on a Smartphone or tablet
        • Private workspace or home office free of distractions and outside noise

          OTHER REQUIREMENTS:
          • High School Diploma or G.E.D.
          • Must be bilingual (fluent in both Spanish and English
          • Applicants must reside within 1-1.5 hours of the Fishers, IN office.
          • Experience in servicing customers with professionalism, diplomacy and consideration for the customer's requests or concern
          • Some completed college coursework will serve as substitute for work experience
          • Strong written and verbal communication skills
          • Fast learner, ability to maintain an in-depth understanding of the training curriculum
          • Excellent PC and internet navigation skills
          • Efficient time management skills

            PREFERRED QUALIFICATIONS:
            Prior experience in a high-volume call center preferred

Keywords: Navient Solutions, LLC, Fishers , TEMPORARY Customer Service Representative - WORK FROM HOME!, Hospitality & Tourism , Fishers, Indiana

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