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Customer Service Claims Specialist

Company: Crew Carwash
Location: Fishers
Posted on: September 13, 2023

Job Description:

Get on the CREW!
Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with amazing benefits and the best coworkers in Indiana, apply today! Check us out!
We are honored to be a Glassdoor's Best Place to Work Recipient for three years in a row!
Crew Carwash Honored as One of the Best Places to Work in 2023 - Crew Carwash
The Customer Service Specialist assists the Customer Service Team with the processing of claims using good judgement, video, and information from the locations to resolve claims in a timely and cost-effective manner. Additionally, the CSS will be fully trained in all facets of unlimited customer support / call queue and will float between the two roles depending on where they are needed the most.

Primary Responsibilities
The following responsibilities outline critical aspects of the Customer Service Specialist.

  • Claims Processing & Resolution
  • Unlimited Customer Support / Call Queue
  • Customer Feedback / Complaint Resolution
  • Ensure a Positive Customer Experience
  • Support the Customer Service Department
  • Additional administrative responsibilities What do we need from you?
    • Minimum of 2 years of experience in claims processing/customer service
    • Proficient use of Microsoft Office products (particularly Excel)
    • Outstanding communication skills
    • Strong desire to give exemplary service to Crew's external customer What you can expect from us!
      • Group health, dental and vision plan
      • Education assistance (up to $3,500/year) - Good for undergraduate or graduate study
      • Student Loan Payback Program (Up to $1,200/year)
      • 401(k) with company match
      • PTO - Paid time off plan + 6 paid holidays/year
      • A uniquely fun and rewarding work environment A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
        Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and team members!
        Sounds too good to be true right? Well, you will never know if you don't apply!
        We simply can't wait to meet you and for you to find out what you're missing in a career. Our recruiting team is ready to share the Crew Culture with you!
        Apply Now Crew Carwash

Keywords: Crew Carwash, Fishers , Customer Service Claims Specialist, Hospitality & Tourism , Fishers, Indiana

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