CLUB Customer Service Outfitter
Company: Cabela's
Location: Noblesville
Posted on: April 24, 2024
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Job Description:
POSITION SUMMARY:
The CLUB Customer Service Outfitter provides world class customer
service for our guests while presenting customers with the benefits
of becoming a CLUB Member. The CLUB Outfitter will be the product
expert while executing account servicing and other CLUB processes
to include acquiring and activating new members, CLUB sales,
customer experience, peer coaching and influencing, and regulatory
compliance.
ESSENTIAL FUNCTIONS:
Supports a strong commitment to world class customer service and
ensures a pleasant and productive shopping experience for all
customers.
Proactively greets customers and presents them with the opportunity
to become a Bass Pro Shops & Cabela's CLUB Member or provides
current member with a unique and exclusive experience.
Executes all Bass Pro Shops & Cabela's CLUB operational and
compliance programs.
Demonstrates products to customers.
Remains knowledgeable of advertised sales.
Helps meet metric goals and objectives for self and store.
Keeps CLUB inventory accurate and keeping the CLUB Booth clean and
organized.
Provides full CLUB Member experience including service processes
such as processing payments, answering account questions, and
processing applications.
Provides daily feedback and reports in a timely and accurate
manner.
Provides peer coaching, recognition, and support as a CLUB advocate
and representative.
Provides service to all areas of the store based on business
need.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High school diploma or equivalent
experience
Experience: 0 to 2 Years of Experience
KNOWLEDGE, SKILLS, AND ABILITY:
Excellent organization skills and attention to details.
Experience in a customer service environment.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
PHYSICAL REQUIREMENTS:
Stand and/or walk during shift to assist customers on the sales
floor, etc.
Hear well enough to constantly communicate with others to exchange
information
Constantly repeat motions that may include the wrists, hands and/or
fingers
Constantly assess the accuracy, neatness and thoroughness of work
assigned
Light work that includes lifting and moving objects up to 20 pounds
constantly
Occasionally ascend or descend ladders, stairs, step stools,
etc
Occasionally work in noisy environments
INDEPENDENT JUDGEMENT :
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class
resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions
are administered without regard to race, color, creed, religion,
sex, pregnancy, sexual orientation, gender identity, age, national
origin, ancestry, citizenship status, disability, veteran status,
genetic information, or any other basis protected by applicable
federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to
reasonable accommodation under the Americans with Disabilities Act
and certain state or local laws.
If you need a reasonable accommodation for any part of the
application process, please visit your nearest location or contact
us at hrcompliance@basspro.com.
Cabela's
Keywords: Cabela's, Fishers , CLUB Customer Service Outfitter, Hospitality & Tourism , Noblesville, Indiana
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