Technical Support Representative
Company: Kelly
Location: Fishers
Posted on: January 14, 2021
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Job Description:
Job Description Are You Looking for What-s Next in Your Career?
New JobNew BeginningNew You Our Technical Support advisors provide
customer service to resolve technology challenges through a series
of troubleshooting activities and knowledge-based research in a
remote call center environment. What Your Remote Work Environment
Looks LikeA private workspace with locked door in your permanent
residenceQuite environment free of background noise and
interruptions A secure workspace free from cell phones/video
devicesArrangements for dependent care and other obligations What
You-ll Love About UsPaid training at $13.50Increase to $15.00/hour
after successful graduation of Nesting - (roughly 5 weeks of
employment)You may be eligible for Benefits and Paid Holidays after
90 days in our call center production environment99% of promotions
from within with explosive growth opportunities into departments
such as Leadership, Quality Assurance, and Training What You-ll Do
Every Day You-ll interact with up to 3 customers at a time using
various media channels; those channels may include inbound calls,
inbound chats, or outbound calls, as dictated by business need.
Locating music, apps, and movies on various devicesBilling
issuesFraud managementProduct feature inquiriesResolving username
and password difficultiesTroubleshooting email issuesNavigating
customers through various appsData sharing & synchronization
troubleshootingVerifying proper hardware and software configuration
and set upDiagnosing and resolving issues including: internet
connectivity, email, application downloads, and more Requirements
What We-ll Love About YouRegular, consistent and punctual
attendance. Must be able to work a full-time schedule, 38 hours a
week at minimum, including nights and weekends, holidays, variable
schedule(s) and overtime as necessaryMust be able to work a 2nd
shift between 1pm - 1am EST Must be able to work in a fast paced,
structured, dynamic environment and high transaction environment,
with the ability to maintain composure in stressful situations and
manage and diffuse angry or upset customers Possesses a strong work
ethic with a stable work historyGreat communication skillsDesire a
long-term career with growthOpenness to feedback and willingness to
improveFamiliarity with iOS and/or MacOS, or comparable technology
What You-ll Need High School Diploma or GED18 years or older
Minimum 6 months of customer service experienceLegal authorization
to work in the USHigh speed internet service#KellyConnect Why
Kelly--? Interested in contact centre opportunities that offer
freedom and flexibility, and truly value your skills? We thought
so. We're KellyConnect---and wherever life takes you, we have great
contact centre opportunities that align with your preferred
workstyle, schedule, and location. Looking to work from home, or
work specific hours? No problem. Best of all, we only work with
companies that share our focus on treating employees like the
deeply valued people that they are. About Kelly-- At Kelly, we're
always thinking about what's next and advising job seekers on new
ways of working to reach their full potential. In fact, we're a
leading advocate for temporary/non-traditional workstyles, because
we believe they allow flexibility and tremendous growth
opportunities that enable a better way to work and live. Connecting
great people with great companies is what we do best, and our
employment opportunities span a wide variety of workstyles, skill
levels, and industries around the world. Kelly is an equal
opportunity employer committed to employing a diverse workforce and
providing accommodations for people with disabilities in all parts
of the hiring process as required under its Employment
Accommodation Policy. Kelly will work with applicants to meet
accommodation needs that are made known to Kelly in advance.]]
Keywords: Kelly, Fishers , Technical Support Representative, IT / Software / Systems , Fishers, Indiana
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