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Technical Writer (Mortgage Servicing)

Company: Freedom Mortgage Corporation
Location: Fishers
Posted on: April 9, 2021

Job Description:

Responsible for creating, updating, and maintaining various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions. Work closely with our Compliance Officer to create and approve Process and Procedures.

Essential Job Functions:

  • Create, update and maintain user documentation for a variety of material, including how-to guides and instruction manuals.
  • Ensure technical verbiage is easy to understand by the layperson.
  • Ensure field flow in the correct sequence.
  • Write clear and concise policies and procedures.
  • Submit copies to managers for feedback.
  • Adjust copy as necessary and proofread for grammar and spelling.
  • Release the document following final approval.
  • Provide updates and different editions as necessary.
  • Participate in Servicing sessions to stay abreast of upcoming changes and prepare draft documentation.
  • Write/Update/Maintain our Policy, Process and Procedures.
  • Effective and continues communication within all the departments.
  • Responsible for tracking what deliverables are required and ensuring that they are completed on time. Additional Work Experience:
    • Minimum of 2+ years of technical writing experience in Policy, Process and Procedure with focus on end user documentation and help systems.
    • Excellent team player and team builder.
    • Ability to convey complex information in an appropriate fashion to audiences with different levels of technical knowledge.
    • Ability to manage multipole tasks at once.
    • Ability to work under tight deadlines and respond to changing business and technical conditions.
    • Strong verbal and written communication skills must be able to communicate effectively and confidently with users, team members and management.
    • Strong interest in software and technical writing technologies is an easily accessible style.
    • Proven proficiency in using a modern tool set for generating documentation.
    • Experience with working with SharePoint, is a plus with technical writing experience.
      Supervisory Responsibilities:
      This job has not supervisory responsibilities.

      To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

      Education and/or Experience:
      Bachelor's degree (B.A.) from a four-year College or University; or one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience.

      Language Skills:
      Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

      Mathematical Skills:
      Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

      Reasoning Ability:
      Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

      #LI-EK1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

      Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

      Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

      If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

      Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

      Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Keywords: Freedom Mortgage Corporation, Fishers , Technical Writer (Mortgage Servicing), IT / Software / Systems , Fishers, Indiana

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