Technical Specialist

Company: Intelerad Medical Systems
Location: Zionsville
Posted on: June 24, 2022

Job Description:

Company DescriptionImproving healthcare through innovative technology is at the core of Intelerad's work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We're focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.Intelerad offers one of healthcare's most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.Job DescriptionThis position develops customer satisfaction by providing implementation and support services. Technical Services Specialist should be able to work well with other teams to achieve a high level of customer satisfaction, Seamlessly transition customer/projects from the implementation phase to software support. Serve as a resource and must be able to proactively interact with other departments to identify and resolve customer focused issues.Responsibilities

• Evidence of basic Citrix education /SQL education and training;
• Interacts with internal and external customers to plan and coordinate Lumedx Products implementations;
• Provides Lumedx Products System Administration training and education;
• Supports the LUMEDX Help Desk;
• Reports software issues and potential feature enhancements to improve the Lumedx Products;
• Prepares technical solution drawings utilizing software tools;
• Represents LUMEDX through professional interactions with all internal and external clients;
• Serves as a client advocate through product and implementation improvement collaboration;
• Increases and maintains technical knowledge related to Lumedx Products;
• Continuously seeks to increase technical knowledge of other LUMEDX software products;
• Should be proficient in resolving SQL database issues in the client environment;
• Complies with all company policies and procedures;
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.QualificationsQualifications
  • BE in Computer Science, Bachelor in Comp Science/Masters in Comp Science or Bachelor in Comp Application/Master in Comp Application from an accredited college or University;
  • 4-9 years experience implementing any software solutions;
  • 4-9 years experience in providing technical support to the customers.Desired Competencies
    • Excellent communication skills, both verbal and written;
    • Ability to communicate well with both technical and non-technical people;
    • Demonstrated ability to read and interpret technical information;
    • Demonstrated ability to compose clear and concise technical written communication;
    • Demonstrated ability to utilize Internet resources;
    • Demonstrated proficiency with personal computers in a Windows environment, including word processing and spreadsheet applications. MS Word, Excel, Outlook, and other related software programs preferred;
    • While performing the duties of this job, the employee is regularly required to sit or stand for extended periods of time, operate a personal computer, visually inspect forms, conduct oral communication via telephone and in person, retrieve and return files in storage cabinets, and occasionally lift and/or move up to 20 pounds. Employees are also expected to maintain regular attendance and punctuality.Additional InformationAll applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise ImagingIntelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the USMeet Intelerad's Leadership Team: https://www.intelerad.com/en/about/leadership-team/

Keywords: Intelerad Medical Systems, Fishers , Technical Specialist, IT / Software / Systems , Zionsville, Indiana