Technical Specialist
Company: Intelerad Medical Systems
Location: Zionsville
Posted on: June 24, 2022
Job Description:
Company DescriptionImproving healthcare through innovative
technology is at the core of Intelerad's work. Our scalable medical
imaging platform connects clinicians to a powerful imaging
ecosystem that is fast, smart, and tapped into the data they need,
no matter their location. We're focused on delivering a
best-in-class medical image management solution that improves
provider efficiency, decreases the cost of healthcare, and improves
the overall health of populations.Intelerad offers one of
healthcare's most comprehensive imaging and analytics platforms.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700
employees located in offices across six countries. The company
empowers nearly 2,000 healthcare organizations around the world
with the speed, scalability, and simplicity needed to increase
business performance while, most importantly, improving patient
outcomes. Intelerad's modern enterprise solutions have been
acknowledged by a Best in KLAS recognition, ranking #1 for PACS
Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US)
report. To learn more, visit intelerad.com and follow Intelerad on
LinkedIn and Twitter.Job DescriptionThis position develops customer
satisfaction by providing implementation and support services.
Technical Services Specialist should be able to work well with
other teams to achieve a high level of customer satisfaction,
Seamlessly transition customer/projects from the implementation
phase to software support. Serve as a resource and must be able to
proactively interact with other departments to identify and resolve
customer focused issues.Responsibilities
- Evidence of basic Citrix education /SQL education and
training;
- Interacts with internal and external customers to plan and
coordinate Lumedx Products implementations;
- Provides Lumedx Products System Administration training and
education;
- Supports the LUMEDX Help Desk;
- Reports software issues and potential feature enhancements to
improve the Lumedx Products;
- Prepares technical solution drawings utilizing software
tools;
- Represents LUMEDX through professional interactions with all
internal and external clients;
- Serves as a client advocate through product and implementation
improvement collaboration;
- Increases and maintains technical knowledge related to Lumedx
Products;
- Continuously seeks to increase technical knowledge of other
LUMEDX software products;
- Should be proficient in resolving SQL database issues in the
client environment;
- Complies with all company policies and procedures;
- Maintains a favorable working relationship with all company
employees to foster and promote a cooperative and harmonious
working climate.QualificationsQualifications
- BE in Computer Science, Bachelor in Comp Science/Masters in
Comp Science or Bachelor in Comp Application/Master in Comp
Application from an accredited college or University;
- 4-9 years experience implementing any software solutions;
- 4-9 years experience in providing technical support to the
customers.Desired Competencies
- Excellent communication skills, both verbal and written;
- Ability to communicate well with both technical and
non-technical people;
- Demonstrated ability to read and interpret technical
information;
- Demonstrated ability to compose clear and concise technical
written communication;
- Demonstrated ability to utilize Internet resources;
- Demonstrated proficiency with personal computers in a Windows
environment, including word processing and spreadsheet
applications. MS Word, Excel, Outlook, and other related software
programs preferred;
- While performing the duties of this job, the employee is
regularly required to sit or stand for extended periods of time,
operate a personal computer, visually inspect forms, conduct oral
communication via telephone and in person, retrieve and return
files in storage cabinets, and occasionally lift and/or move up to
20 pounds. Employees are also expected to maintain regular
attendance and punctuality.Additional InformationAll applicants
meeting minimum qualifications will be required to complete a 30
minute online assessment as part of your application.Intelerad and
Ambra Health Combine to Form the Global Industry Leader in Cloud
PACS and Enterprise ImagingIntelerad Partners with Strategic
Radiology to Bring Innovative Medical Image Management Solutions to
More than 1,300 Radiologists Across the USMeet Intelerad's
Leadership Team:
https://www.intelerad.com/en/about/leadership-team/
Keywords: Intelerad Medical Systems, Fishers , Technical Specialist, IT / Software / Systems , Zionsville, Indiana
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