Field Service Engineer
Company: Bastian Solutions
Location: Westfield
Posted on: August 4, 2022
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Job Description:
In a dynamic industry like ours, customers need solutions just
as quick as problems arise. If you take pride in problem solving by
applying technical Engineering knowledge and customer service this
role may be a fit for you. Job SummaryRespond to incoming customer
support requests for Bastian Solutions Conveyor Customers. Project
manage, track and document customer issues. Obtain data for
consultation with other business units on issues and resolution.
Communicate with the customer the status and resolution planned for
their needs and issues. Mechanical engineering skills to design
short term and long-term resolutions of conveyor products that are
in the field. Attend design reviews and provide insight to design
for reliability, maintenance, and repair. Work issues with legacy
products and the various versions/releases of legacy products.Job
Functions
--- Monitor incoming customer issues.
--- Form plans to fix those incoming customer issues.
--- Escalate customer issues to other Conveyor teams for resolution
and assistance.
--- Write engineering change reports to initiate resolutions of
conveyor products in the field
--- Support design changes according to customer needs
--- Interact with other customer service teams in other business
units.Travel Requirements50% - Customer site visitsPreferred Skills
& Qualifications
--- Bachelor of Science degree in Mechanical Engineering or related
field
--- Proficient at MS Office suite.
--- CAD competent.
--- Ability to use software troubleshooting applications.
--- Familiar with ladder logic.
--- Above average communications skills both written and aural.
--- Mechanical engineering skill to design short- and long-term
product improvements.To learn more about us, click here -
https://www.youtube.com/watch?v=_wJsktTkF50About Bastian
SolutionsBastian Solutions, a Toyota Advanced Logistics company, is
an independent material handling and robotics system integrator
providing automated solutions for distribution, manufacturing, and
order fulfillment centers around the world. Our team specializes in
consulting, system design, project management, maintenance, and
installation, while sourcing the best equipment and automation
technology. We take great pride in providing exceptional service
and flexibility to our customers.In addition to exciting work at a
growing company, we offer the following benefits:
--- Health, Dental, and Vision Insurance
--- 401(k) Retirement Plan with a company match
--- Vacation/Holiday Pay
--- Tuition Reimbursement
--- Flexible Work Schedules
--- Volunteer Work
--- Professional Associations, Conferences and Subscriptions
--- Company Meetings & EventsBastian Solutions does not work
outside recruiting agencies. No solicitation phone calls
please.
Keywords: Bastian Solutions, Fishers , Field Service Engineer, IT / Software / Systems , Westfield, Indiana
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