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Field Service Engineer

Company: Bastian Solutions
Location: Westfield
Posted on: August 4, 2022

Job Description:

In a dynamic industry like ours, customers need solutions just as quick as problems arise. If you take pride in problem solving by applying technical Engineering knowledge and customer service this role may be a fit for you. Job SummaryRespond to incoming customer support requests for Bastian Solutions Conveyor Customers. Project manage, track and document customer issues. Obtain data for consultation with other business units on issues and resolution. Communicate with the customer the status and resolution planned for their needs and issues. Mechanical engineering skills to design short term and long-term resolutions of conveyor products that are in the field. Attend design reviews and provide insight to design for reliability, maintenance, and repair. Work issues with legacy products and the various versions/releases of legacy products.Job Functions
--- Monitor incoming customer issues.
--- Form plans to fix those incoming customer issues.
--- Escalate customer issues to other Conveyor teams for resolution and assistance.
--- Write engineering change reports to initiate resolutions of conveyor products in the field
--- Support design changes according to customer needs
--- Interact with other customer service teams in other business units.Travel Requirements50% - Customer site visitsPreferred Skills & Qualifications
--- Bachelor of Science degree in Mechanical Engineering or related field
--- Proficient at MS Office suite.
--- CAD competent.
--- Ability to use software troubleshooting applications.
--- Familiar with ladder logic.
--- Above average communications skills both written and aural.
--- Mechanical engineering skill to design short- and long-term product improvements.To learn more about us, click here - Bastian SolutionsBastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.In addition to exciting work at a growing company, we offer the following benefits:
--- Health, Dental, and Vision Insurance
--- 401(k) Retirement Plan with a company match
--- Vacation/Holiday Pay
--- Tuition Reimbursement
--- Flexible Work Schedules
--- Volunteer Work
--- Professional Associations, Conferences and Subscriptions
--- Company Meetings & EventsBastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.

Keywords: Bastian Solutions, Fishers , Field Service Engineer, IT / Software / Systems , Westfield, Indiana

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