Technical Support Representative- 100% Work From Home
Company: Netfor, Inc.
Location: Fishers
Posted on: November 19, 2023
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Job Description:
-Netfor, Inc.
The Art and Science of the Customer Experience
Netfor provides worry-free customer care for business consumers and
technology users. Customers engage with Netfor by phone, email,
social media and online chat to receive world-class customer
service, help desk support, order fulfillment and field
services.
Founded in 1995, Netfor supports tens of thousands of customers at
businesses in more than 6,000 locations across the U.S., Europe,
Mexico and Canada.How Netfor will help you grow and succeed: -A
launching point for your career and life goalsGain experience in
multiple industries, platforms, and softwareHelp you develop a
career path as well as provide mentoring and training
-Opportunities to work on special projects with our clientsProvide
opportunities internally for advancement -Network you with the
vibrant business community in IndianapolisExpose you to well over a
hundred applications, platforms, and systems across a variety of
industries including medical, retail, b2b, etc. -
Hours and LocationThis is a 100% remote position. You must live in
Arkansas, Florida, Colorado, Iowa, Indiana, Kentucky, Michigan, New
Jersey, Texas, Illinois, Georgia or Nevada to be considered. Hours
range from 32-40 hours a week for mid shift and 2nd shift
Monday-Saturday (5 working days a week), weekends are going to be
required after training. Netfor operates 24 hours a day 7 days a
week. -Training will be on Monday-Friday for 2-3 weeks on 1st shift
(for all openings). -
Job Responsibilities Summary:
Working with a great team of peers, you would identify, diagnose,
and resolve technical support issues for users of technology under
a variety of settings via our knowledge base articles.
Provide one-on-one customer problem resolution and support over the
phone working directly with the customer and/or remotely assisting
our clients via remote control screen sharing software. In addition
to providing technical support, this role provides support for
instructional calls, questions and answer calls, and handling all
other customer issues by performing questions/problems diagnosis,
searching knowledge-base articles, and guiding users through
step-by-step solutions in a call center environment. All inbound
telephone support (no cold calling or sales)KEY DUTIES AND
RESPONSIBILITIES
KNOWLEDGE, SKILLS, AND ABILITIES:
EDUCATION / CERTIFICATIONS:
The preferred applicant will have at least one technical or
customer service certification if all other qualifications noted
above are not met. A+, CompTIA, or similar certification
preferred
COMPENSATION
Starting at $16.00 - an hour depending on experience, technical
aptitude, typing skills. Netfor offers a great PTO plan (can accrue
up to 76.96 hours/year within the first year), 401k, health
insurance, dental, optical. DISCLAIMERThis job description is a
summary of the primary duties and responsibilities of the job and
position. It is not intended to be a comprehensive or all-inclusive
listing of duties and responsibilities.Netfor, Inc. is an equal
opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran or
disability status.Netfor, Inc. participates in E-Verify.Netfor,
Inc. will not sponsor applicants for work visas.Powered by
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Keywords: Netfor, Inc., Fishers , Technical Support Representative- 100% Work From Home, IT / Software / Systems , Fishers, Indiana
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