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Technical Support Representative- 100% Work From Home

Company: Netfor, Inc.
Location: Fishers
Posted on: November 19, 2023

Job Description:

-Netfor, Inc.
The Art and Science of the Customer Experience
Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media and online chat to receive world-class customer service, help desk support, order fulfillment and field services.

Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico and Canada.How Netfor will help you grow and succeed: -A launching point for your career and life goalsGain experience in multiple industries, platforms, and softwareHelp you develop a career path as well as provide mentoring and training -Opportunities to work on special projects with our clientsProvide opportunities internally for advancement -Network you with the vibrant business community in IndianapolisExpose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc. -
Hours and LocationThis is a 100% remote position. You must live in Arkansas, Florida, Colorado, Iowa, Indiana, Kentucky, Michigan, New Jersey, Texas, Illinois, Georgia or Nevada to be considered. Hours range from 32-40 hours a week for mid shift and 2nd shift Monday-Saturday (5 working days a week), weekends are going to be required after training. Netfor operates 24 hours a day 7 days a week. -Training will be on Monday-Friday for 2-3 weeks on 1st shift (for all openings). -
Job Responsibilities Summary:
Working with a great team of peers, you would identify, diagnose, and resolve technical support issues for users of technology under a variety of settings via our knowledge base articles.

Provide one-on-one customer problem resolution and support over the phone working directly with the customer and/or remotely assisting our clients via remote control screen sharing software. In addition to providing technical support, this role provides support for instructional calls, questions and answer calls, and handling all other customer issues by performing questions/problems diagnosis, searching knowledge-base articles, and guiding users through step-by-step solutions in a call center environment. All inbound telephone support (no cold calling or sales)KEY DUTIES AND RESPONSIBILITIES

Provide -timely and accurate information to incoming customer questionsAnswering phone calls for customers needing technical assistanceProvides timely feedback to the company regarding service issues or customer concerns.Thrives on getting positive customer satisfaction survey comments.Assist customers with basic technical troubleshooting (point of sale -systems, hardware, and software)Processes customer orders/changes/returns according to established departments policies and procedures. -
Single point of contact resolverAbility to identify and reroute technical issues as neededAbility to talk and type at least 35 words per minuteStrong and efficient communication skillsStrong ability to multi-taskAbility to identify the root causeAbility to handle calls with professionalism, sensitivity, and diplomacy under pressure.Must be independent, motivated, and innovative. Must be confident and flexible.Ability to work 100% from within our knowledge base without deviationPunctuality with a positive attitudeMicrosoft Office proficiencyExperience with troubleshooting Windows operating systems, multi-function printers, and networking a plusShow up on time and display a positive attitudeMust have the ability to work with a diverse client base and use both technical and customer service skillsComputing Minimum Specifications
  • Desktop or laptop (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  • We do not accept MacOS
  • Operating System - Windows 10
  • Click here to learn how to keep windows up to date (hyper link to ) -For Windows Systems
    • RAM or Memory - 8GB or higher
    • Processor - I5 9500 or Ryzen 3 3100 or higher
    • SSD 256GB or higher with at least 100gb of free space. -
      The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met. A+, CompTIA, or similar certification preferred

      Starting at $16.00 - an hour depending on experience, technical aptitude, typing skills. Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical. DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Netfor, Inc. participates in E-Verify.Netfor, Inc. will not sponsor applicants for work visas.Powered by JazzHR

Keywords: Netfor, Inc., Fishers , Technical Support Representative- 100% Work From Home, IT / Software / Systems , Fishers, Indiana

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