Coordinator, Cutomer Outreach

Company: Freedom Mortgage
Location: Fishers
Posted on: January 12, 2021

Job Description:

***OPEN TO REMOTE CANDIDATES***The Borrower Outreach Coordinator will serve in a support capacity for the Outreach group who support customers that are in a loan default or potential loan default. The Coordinator must have general knowledgeable of mortgage loan servicing Must be familiar with CFPB, FDCPA and other regulatory guidelines.* Keep reporting for department to include but not limited to; maintain reporting around loan performance after an event, maintain detailed records of loans in Excel or Access Database . This requires proficiency in both systems, keen attention to detail and the ability to provide reporting and summaries to Senior Leadership on events results, loan trending and targeted loan portfolios based on loan indicators* Represents the company in a professional, calm and helpful manner by providing an exceptional level of customer service to the customer as well as external business partners alike.* Create and update direct mail and e-mail outreach communications materials with Marketing* Ensure proper compliance requirements (work with Compliance) are followed with communications material publication* Secure event space by working with venue by securing pricing and contract* Create and update job aids and procedures as necessary* Ensure adequate communication with key business partners (including, but not limited to the call center and loss mitigation)--on outreach initiatives* Help coordinate travel and expense reimbursement for the team as needed* Oversee appointment tracking before and during an event; report on appointment kept rate* Conduct themselves in a manner that promotes diversity and inclusion and reflects the Corporation's brand.* Travel up to 20% is required, including overnights. Candidate must be able to travel when the necessity arises* Must be able to manage competing priorities, each with various deadlines* Must be able to work flexible hours when necessary. This could include longer than 8 hour days or alternate hours if evening/weekend meetings/travel are required* Adhere to corporate travel policy including not exceeding the per diem for food, adhering timeframe required to book travel and avoiding unnecesary expendetures.* High School Diploma or GED; Bachelor's Degree Preferred and 2 or more years experience required;5 to 8 years experience preferred.* NMLS and SAFE License Preferred* Requires an in-depth knowledge of Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirements.* Requires an in-depth understanding of CPFB guidelines regarding loan servicing.* Adhere to corporate travel policy including not exceeding the per diem for food, adhering timeframe required to book travel and avoiding unnecesary expendetures. * Must be able to work flexible hours when necessary. This includes longer than 8 hour days or alternate hours if evening/weekend meetings/travel are required#CB#LI-ST1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Keywords: Freedom Mortgage, Fishers , Coordinator, Cutomer Outreach, Other , Fishers, Indiana