Site Support Specialist
Company: TMRW Life Sciences
Location: Zionsville
Posted on: February 24, 2021
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Job Description:
OverviewThe TMRW Life Sciences Site Support Engineer will be
responsible for providing white glove service to TMRW's external
partners. You will be responsible for installing and supporting
Windows hosts running containerized workloads as well as with
supporting Linux based cloud infrastructure. Travel to customer
sites will be routinely required as will participation in an on
call rotation. You'll be faced with a variety of challenges and
provided opportunities for learning and growth. This is a great
opportunity for someone that wants to gain exposure to a wide
variety of technologies and grow with a supportive team.About the
Job* You'll spend up to 75% of your time traveling to customer
sites to support the installation and configuration of the hosts
which control TMRW's robotics platform* You'll assist in
documenting procedures for our information technology
infrastructure, and keep abreast of new technological developments*
You'll perform daily system monitoring, problem determination,
resolution, and manage performance tuning, upgrades, and
maintenance* You'll be responsible for maintaining baseline
configurations for TMRW's robot control appliances and provide
level II support to our clinics* You'll be responsible continuous
improvement around monitoring and observability* You'll learn to
support our cloud infrastructure, including Linux, Saltstack,
Elasticsearch and KubernetesAbout You* You have a Bachelor's Degree
or equivalent practical experience supporting Windows and are
proficient in Windows 10 Professional administration* You're able
to travel domestically and internationally on short notice* You
have experience with a monitoring platform* You're an excellent
communicator and consider yourself to be highly organized* You
enjoy experimenting with new technologies* You're a curious
collaborator with a strong desire to learn* Experience in a HIPAA
environment is a plus* Experience participating in an on call
rotation is a plus* Demonstrated experience with scripting,
automation, robots, IoT, and/or instrumentation a plusAbout UsTMRW
safeguards the world's most precious cells for life. The TMRW
platform revolutionizes the management, identification, and storage
of fertility cells, replacing the manual and analog methods that
have remained largely unchanged since IVF was first used in animal
husbandry more than 50 years ago. Developed in partnership with
leading fertility doctors and embryologists, TMRW's technology will
play a central role in the conception of tens of millions of people
in the coming years by reducing the risk of loss or
misidentification of the priceless cells used in IVF. Our
automation eliminates error-prone manual tasks in the embryology
lab, allowing embryologists to focus on the most skilled and
technical aspects of their work. The TMRW team includes many of the
world's most celebrated pioneers in clinical medicine, reproductive
biology, embryology, and cryogenic biobanking who have synthesized
their collective knowledge, vision, and experience in the
development of the TMRW platform. We've brought together a diverse,
cross-disciplinary team to achieve our mission - and we're always
looking for more innovators to join us in creating a better
tomorrow.At TMRW we know that cultivating diversity and fostering
an inclusive work environment is critical to our impact and
success. We offer equal opportunity employment and create an
environment where no individual is advantaged or disadvantaged
because of their background.
Keywords: TMRW Life Sciences, Fishers , Site Support Specialist, Other , Zionsville, Indiana
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