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Site Support Specialist

Company: TMRW Life Sciences
Location: Zionsville
Posted on: February 24, 2021

Job Description:

Overview The TMRW Life Sciences Site Support Engineer will be responsible for providing white glove service to TMRW's external partners. You will be responsible for installing and supporting Windows hosts running containerized workloads as well as with supporting Linux based cloud infrastructure. Travel to customer sites will be routinely required as will participation in an on call rotation. You'll be faced with a variety of challenges and provided opportunities for learning and growth. This is a great opportunity for someone that wants to gain exposure to a wide variety of technologies and grow with a supportive team. About the Job

  • You'll spend up to 75% of your time traveling to customer sites to support the installation and configuration of the hosts which control TMRW's robotics platform
  • You'll assist in documenting procedures for our information technology infrastructure, and keep abreast of new technological developments
  • You'll perform daily system monitoring, problem determination, resolution, and manage performance tuning, upgrades, and maintenance
  • You'll be responsible for maintaining baseline configurations for TMRW's robot control appliances and provide level II support to our clinics
  • You'll be responsible continuous improvement around monitoring and observability
  • You'll learn to support our cloud infrastructure, including Linux, Saltstack, Elasticsearch and Kubernetes
    About You
    • You have a Bachelor's Degree or equivalent practical experience supporting Windows and are proficient in Windows 10 Professional administration
    • You're able to travel domestically and internationally on short notice
    • You have experience with a monitoring platform
    • You're an excellent communicator and consider yourself to be highly organized
    • You enjoy experimenting with new technologies
    • You're a curious collaborator with a strong desire to learn
    • Experience in a HIPAA environment is a plus
    • Experience participating in an on call rotation is a plus
    • Demonstrated experience with scripting, automation, robots, IoT, and/or instrumentation a plus
      About Us TMRW safeguards the world's most precious cells for life. The TMRW platform revolutionizes the management, identification, and storage of fertility cells, replacing the manual and analog methods that have remained largely unchanged since IVF was first used in animal husbandry more than 50 years ago. Developed in partnership with leading fertility doctors and embryologists, TMRW's technology will play a central role in the conception of tens of millions of people in the coming years by reducing the risk of loss or misidentification of the priceless cells used in IVF. Our automation eliminates error-prone manual tasks in the embryology lab, allowing embryologists to focus on the most skilled and technical aspects of their work. The TMRW team includes many of the world's most celebrated pioneers in clinical medicine, reproductive biology, embryology, and cryogenic biobanking who have synthesized their collective knowledge, vision, and experience in the development of the TMRW platform. We've brought together a diverse, cross-disciplinary team to achieve our mission - and we're always looking for more innovators to join us in creating a better tomorrow. At TMRW we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We offer equal opportunity employment and create an environment where no individual is advantaged or disadvantaged because of their background.

Keywords: TMRW Life Sciences, Fishers , Site Support Specialist, Other , Zionsville, Indiana

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