Policy & Procedure Specialist

Company: Freedom Mortgage
Location: Fishers
Posted on: February 25, 2021

Job Description:

Job DescriptionThe Policy & Procedure Specialist will be responsible for the development and ongoing maintenance of the Wholesale Standard Operating Procedures (SOP) to support multiple business functions. This role will collaborate with operational stakeholders and subject matter experts on policy development activities, as well as Training, Change Management, and Compliance to ensure procedural standardization and adherence. Essential Job Functions:* Develop and execute procedural documentation to support critical business operations and functions. Maintain document standards including formatting and templates.* Provide oversight to policy and procedure document review to ensure adherence by a broad range of employees.* Ensure policy and procedure documents provide clarity and standardization of processes across the Wholesale platform.* Conducts and attends all relevant meetings associated with job function and completes tasks correctly and on time. * Conducts regular review of Credit Policies to assess impact to business functions, updating SOP's accordingly. * Prepares, packages, and presents draft documentation to management, compliance/risk, subject matter experts, and appropriate lines of business for review and approval.* Works with IT partners and business analysts to assess changes in technology and business applications, updating relevant SOPs as needed.* Utilization of Policy and Procedure Application to draft and publish SOPs, as well as collect and monitor employee acknowledgements of any SOP changes.* Maintain regular and punctual attendance. Comply with all company policies and procedures.Education and/or Experience:* Bachelor's Degree in Business Administration, English, Communications or related field OR Two years of experience writing policies, procedures, or process manuals * Advanced skills with Microsoft Office Suite and internet-based teleconferencing software such as Zoom* Possess excellent written and verbal communication skills* Proven attention to detail and knowledge of English grammar, spelling and punctuation Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID 2767Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Keywords: Freedom Mortgage, Fishers , Policy & Procedure Specialist, Other , Fishers, Indiana