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Field Operations Specialist

Company: TBC Corporation
Location: Zionsville
Posted on: November 19, 2021

Job Description:

The Field Operations Specialist is responsible for providing training for TBC's Midas franchise locations. This position reports to the Division Sales Operations Manager and works closely with Regional Sales Managers. The Retail Field Trainer will lead franchisees through change management, Assist new and existing franchisees become operationally proficient and execute key TBC initiatives.

Job Responsibilities
Provide sale, customer service, product and computer training to Midas Franchisees
Ensure proper execution of key TBC initiatives
Develop effective relationships with franchisees and their employees
other duties as assigned

A minimum of 3 years retail multi location training experience
Retail tire and automotive service business experience is a plus but not required
Franchise experience is a plus but not required
Excellent selling, sales training, and presentation skills
Ability to challenge, motivate, influence, and communicate effectively
The flexibility to be deployed to stores outside of your primary area of responsibility when needed
Results focused and orientated
Financial acumen
Ability to engage all TBC support departments when necessary
Highly motivated self-starter that can effectively plan regular visits with franchisees
Customer service orientation and a high level of professional integrity
Microsoft Office Skills: PowerPoint, Word, and Excel
Knowledge of Point of Sale systems with the ability to become an expert in the Midas POS system (RO Writer)
Strong telephone, verbal, and written communication skills
Team player with a high level of ownership
Bachelor's degree preferred
Approximately 80-90% travel expected
Occasional nights and weekends is required to support franchisee special events

Keywords: TBC Corporation, Fishers , Field Operations Specialist, Other , Zionsville, Indiana

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