Supervisor, Loss Mitigation
Company: Freedom Mortgage
Posted on: November 22, 2021
Position Description:The Loss Mitigation Back will be
responsible, directly or through staff, for protecting the assets
of the company in bankruptcies, repossessions and other legal
proceedings. This position plans, directs, supervises and evaluates
work flow for the Loss Mitigation department, coordinates work
activities to achieve the volume expected to meet operational
requirements, provides process-specific feedback and training to
loss mitigation efforts throughout the unit, recommends operational
improvements, monitors performance of staff members according to
established standards and conducts performance evaluations,
training and coaching of the staff.
- Supervises daily operation of the Loss Mitigation department,
ensuring compliance with departmental policies and procedures and
all applicable government, investor and client regulations.
- Reviews loss mitigation transactions for approval or denial to
ensure consistency, accuracy, and quality within department.
- Identifies trends and develops process improvements and system
enhancements to improve department's effectiveness.
- Receives and resolves customer complaints
- Performs duties related to staff development such as
performance evaluations, disciplining employees, and training.
- Compiles data and generates ad-hoc reporting for Manager.
- Provides monthly summary to Manager on departmental performance
- Maintains up-to-date knowledge, understanding and documentation
of required State, Federal, CFPB, Investor, and PMI guidelines
related to regarding loan modifications, short sale, and deed in
lieu. Ensures regular and timely communication of required process
changes to all areas of the Credit Solutions department.
- Sets production and service goals for direct reports. Directs
the performance of the staff through effective coaching, training
and performance appraisals to achieve established goals and service
- Develops and analyzes management reports for the purpose to
ensure all production and quality goals are meet.
- Serves as subject matter expert and escalation point for staff
and members regarding loan modifications, short sale, and deed in
- All other duties as assignedFounded in Mount Laurel, NJ in
1990, Freedom Mortgage has since grown into one of the largest and
fastest-growing privately owned full-service residential lenders in
the USA. Licensed in all 50 states, Washington D.C., Puerto Rico
and the Virgin Islands, Freedom Mortgage has over 5000 employees
nationwide, proudly servicing $225.6 billion, and is still
growing.Our mission is to foster homeownership in America. Freedom
is a leader in VA mortgage lending and is one of the mortgage
industry's largest philanthropic supporters of the USO and military
families through its Team Freedom Cares philanthropic arm.Locations
include suburban Philadelphia and Fishers, IN, two regions where we
were named Top Workplaces. We also have large operating centers
countrywide, including these desirable markets: Beaverton , OR;
Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY;
Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.If
you seek a sense of community, top training, opportunity for
advancement, a comprehensive benefits package and reward and
recognition program, look no further.Freedom Mortgage Corporation
is an Equal Opportunity Employer committed to workforce diversity.
Qualified applicants will receive consideration without regard to
age, race, color, religion, gender, sexual orientation, national
origin, or their status as a protected veteran or an individual
with disabilities. Local applicants encouraged to apply. Employment
contingent upon successful completion of background investigation.
Smoke-free workplace. Drug-free work environment. Excellent
benefits package including medical, dental, vision and 401(k). All
resumes are held in confidence. Only candidates whose profiles
closely match requirements will be contacted during this search.
LENDER NMLS ID:2767Equal Opportunity Employer-
Keywords: Freedom Mortgage, Fishers , Supervisor, Loss Mitigation, Other , Fishers, Indiana
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