Customer Support Representative - Work from Home (FT/PT)
Company: ECS Virtual Support, LLC
Location: Whitestown
Posted on: June 23, 2022
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Job Description:
Overview Join ECS as a Virtual Customer Support Agent. Our
agents choose from a number of possible positions where they
provide support to customers from the comfort of their homes.
Examples of positions may include: coordinating roadside assistance
for stranded motorists, assisting customers to navigate a tax
company's website, and assisting individuals to get a vaccine, to
name a few. Our virtual agents are true professionals, with
relatable personalities, and a "bend-over-backward for you"
mentality. If you are looking for a family-oriented, work-from-home
environment with a professional company then this is the place for
you. If you have the appropriate office setup, we can offer you
flexible hours and 100% autonomy. The starting pay for our agents
is $10-14.25/hour for a minimum of 40 hours per week; and
$7.25-13/hour for 25 - 40 hours per week (minimum number of hours
required is 25). We also include bonuses/incentives based hours
worked. All hours/shifts are available (Days, Evenings, Nights,
Weekdays, an Weekends) from which you can choose to work. The
earning potential is between $25,000-$40,000 per year if you're
willing to put in the time and effort, and offer great customer
support. This is an independent contractor opportunity. We will
respond to you with a decision within two business days. Please
make sure you check your junk/spam folders for a message from us if
you don't see it in your inbox. We will be disappointed if we are
unable to connect with you Responsibilities Participating in
training and certification courses Providing excellent customer
service by guiding and helping others with a friendly attitude
Using your home computer and phone to answer inbound phone calls,
video calls, and/or live chats to provide awesome customer service
Committing to and following through on working a minimum number of
hours per week Being accountable in all areas of work with us
Qualifications Standard Requirements Customer experience preferred
but not required. Must have excellent communication skills and
positive attitude Must have a quiet, dedicated work space with a
desktop or laptop, headset and reliable wired high-speed internet
connection Must demonstrate professionalism with excellent typing,
communication and computer skills Must be skilled in spelling and
grammar rules Must be willing to submit to standard background
check, drug test, technology check and voice assessment Must be
willing to work hard and strive for high customer satisfaction
ratings Must be articulate with excellent command of the English
language Must be 18 years old or older Must have a high school
degree or equivalent Must be authorized to work in the US Must
reside in the US Not eligible to residents of California,
Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
Access to smart phone for system verification required Technical
Requirements (READY CAREFULLY) CPU Speed Dual-Core 2.8 GHz or
better Intel i5 or i7 class or AMD Phenom Ryzen or equivalent
processor No Atom, Celeron, Pentium, Opteron Processors Minimum
Hard Drive Available Space: 20 GB Minimum Hard Drive Total Space:
60 GB Minimum Internet Download Speed: 10 mbs Minimum Internet
Upload Speed: 3 mbs Maximum Network Latency: 120 ms Windows 10
(64bit) Operating System Minimum RAM: 4 GB Must have a desktop or
laptop with ethernet cable connected to your computer from your
router or modem Incompatable devices include : Netbooks
(Chromebooks, MS Surface, etc), tablets, all-in-one computers, all
Mac Machines are not allowed
Keywords: ECS Virtual Support, LLC, Fishers , Customer Support Representative - Work from Home (FT/PT), Other , Whitestown, Indiana
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