Licensed Customer Support Representative (Insurance)
Company: Sitel
Location: Fishers
Posted on: August 4, 2022
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Job Description:
Are you ready to splash into a new career this Summer?Location
Requirements: Must reside within 50 miles of our Fishers, IN
location.Are you a top performing customer service professional,
looking for a new challenge to level up your experience and ready
to take the next step in your career? We're creating an opportunity
for you to learn, lead, and grow with a career in insurance! What
does a career in insurance look like? This position includes
year-round, full-time employment, and an opportunity to get your
multi-state insurance license, including exams, for free. Best
part? This isn't a sales role so there is no cold-calling, this
role answers only inbound calls in a call center environment! At
Sitel Group -, one of the largest global providers of customer
experience (CX) products. We invest in YOU by covering the cost of
your insurance license, so that you can provide a world class,
white-glove experience to support customers of one of the world's
most well-known insurance brands. Sitel Group - has more than 30
years of experience hiring for our customer support roles - our
modernized application technology benefits our customers and
you!Ready for Next Steps? Here's what to expect:After applying,
you'll complete our video interview where we'll get to know each
other better.Be sure to look for an email from one of our
recruiters for your personal interview link. After you complete
your interview our team will review your application and be in
touch after 24 hours to discuss which position best matches your
skill set. *With your job application, you may see some
communications come from Sitel Group as well as SYKES.Location
Requirements: Must reside within 50 miles of our Fishers, IN
location.Core Responsibilities:Willingness to attend training and
study independently to obtain appropriate licenses Interact with
customers, clients, insurance carriers and internal sources to
provide coverage information or support claims calls. Complete a
variety of day-to-day client service transactions, including policy
endorsements, certificates, claims support, cancellations or other
necessary tasks as neededWeekly review of quality standards,
metrics, and performance Work with Us and You'll Enjoy:Obtaining
your insurance license on us!Competitive starting pay from $17/hr,
with an additional increase once training is completed100% paid
trainingBenefits including medical, dental, life, and vision
insurance, company matched 401K, and generous paid time offTuition
assistanceQualifications:Ability to complete pre-licensing courses
and pass the applicable state exam and background screenings by
state.Organized self-starter who is dedicated to studying on their
own and comfortable in a continuous-learning environmentStrong
communication skills, including the ability to navigate between
screens while assisting customersAccess to a Windows PC or a tablet
to complete pre-licensing & trainingMust be at least 18 years or
olderHigh school diploma (or GED equivalent)Must pass a background
check and drug screening What Your Insurance Career can look like:
(Classes begin in June!)Auto or Property ClaimsWhen you join our
team of auto claims or property claims adjusters you can expect to
take calls from customers looking to file a claim with their
insurance company.Auto Property InsuranceWhen you join our team of
auto or property insurance agents you can expect to take calls
regarding questions about policies and if any additional coverage
is needed by the customer.About Sitel Group -:As one of the largest
global providers of customer experience (CX) products and
solutions, Sitel Group - empowers brands to build stronger
relationships with their customers by creating meaningful
connections that boost brand value. With 160,000 people around the
globe, we securely connect best-loved brands with their customers
over 8 million times every day in 50+ languages. Learn more at
www.sitel.com and connect with us on Facebook, LinkedIn and
Twitter. At this time, Sitel Group does not offer employment to
individuals located in the following states: Alaska, California,
Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine,
Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio,
Puerto Rico, Rhode Island, Vermont, Washington, and Washington
DC.
Keywords: Sitel, Fishers , Licensed Customer Support Representative (Insurance), Other , Fishers, Indiana
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