Client Relationship Coordinator, I
Company: Carrington Mortgage Services
Location: Westfield
Posted on: March 17, 2023
Job Description:
Come join our amazing team and work in Westfield!
The Client Relationship Coordinator works within a client focused
loan servicing team to provision deliverables for clients/investors
in support of contractual loan servicing transfers and ongoing
contractual responsibilities. Responsible for capturing, tracking
and documenting client/investor servicing requirements, ,
performing ad hoc analysis, and assisting in loan servicing
transfers, change management, process improvement and client
relations activities. Perform all duties in accordance with the
company's policies and procedures, all US state and federal laws
and regulations, wherein the company operates. The target pay for
this position is $ 20.00 - $25.00/hr.
What you'll do:
- Learn all aspects of the business process, key performance
drivers, and operational report metrics.
- Gain expert knowledge of the operational systems and
utilization within the business process.
- Gather and document client/investor servicing
provisions.
- Assist management and departmental analysts with provisions and
reporting.
- Ensure required documents, approvals and instructions are in
place for relationship servicing.
- Perform loan data analysis to validate and communicate test
results to client/investor or internal business unit.
- Ensure account documentation is up-to-date and
accurate.
- Coordinate with appropriate internal departments regarding
client/investor instructions and process changes.
- Escalate issues of risk concern to management, and maintain
appropriate data integrity and confidentiality.
- Intermediate Level proficiency in MS Office applications,
specifically PowerPoint and Excel
- Team-player with strong communication and interpersonal skills,
possess a high degree of self-motivation and ability to work
independently with minimal supervision.
What you'll need:
- High school diploma or GED required.
- Two (2) to three (3) years of mortgage industry experience
preferred.
- Experience in relationship management or client services
preferred.
- Intermediate Level skills in Excel/Powerpoint
preferred.
- Familiarity with MortgageServ/Fiserv or comparable system
preferred
- Excellent verbal and written communication skills
- Excellent internal/external customer facing skills
- Ability to work in a project environment and have awareness of
the project management lifecycle
- Ability to formulate complex and comprehensive
materials.
- Ability to adhere to strict confidentiality
requirements
- Ability to understand complex problems and to collaborate and
explore alternative solutions
- Ability to make decisions that have significant impact on the
immediate work unit and monitor impact outside the immediate work
unit
- Ability to add, subtract, multiply, and divide and to record,
balance, and check results for accuracy
- Ability to express or exchange ideas by means of the spoken
word, communicating orally with others accurately, audibly and
quickly
Our Company:
Carrington Mortgage Services is part of The Carrington Companies,
which provide integrated, full-lifecycle mortgage loan servicing
assistance to borrowers and investors, delivering exceptional
customer care and programs that support borrowers and their
homeownership experience. We hope you'll consider joining our
growing team of uniquely talented professionals as we transform
residential real estate. To read more visit: .
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a
discretionary 401(k) match of 50% of the first 4% of pay
contributed.
- Access to several fitness, restaurant, retail (and more!)
discounts through our employee portal.
- Customized training programs to help you advance your
career.
- Employee referral bonuses so you'll get paid to help Carrington
and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community
through causes that reflect the interests of Carrington Associates.
For more information about Carrington Charitable Foundation, and
the organizations and programs, it supports through specific
fundraising efforts, please visit: carringtoncf.org.
EEO/AAP Employer
Keywords: Carrington Mortgage Services, Fishers , Client Relationship Coordinator, I, Other , Westfield, Indiana
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