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Client Relationship Coordinator, I

Company: Carrington Mortgage Services
Location: Westfield
Posted on: March 17, 2023

Job Description:

Come join our amazing team and work in Westfield!
The Client Relationship Coordinator works within a client focused loan servicing team to provision deliverables for clients/investors in support of contractual loan servicing transfers and ongoing contractual responsibilities. Responsible for capturing, tracking and documenting client/investor servicing requirements, , performing ad hoc analysis, and assisting in loan servicing transfers, change management, process improvement and client relations activities. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $ 20.00 - $25.00/hr.
What you'll do:

  • Learn all aspects of the business process, key performance drivers, and operational report metrics.
  • Gain expert knowledge of the operational systems and utilization within the business process.
  • Gather and document client/investor servicing provisions.
  • Assist management and departmental analysts with provisions and reporting.
  • Ensure required documents, approvals and instructions are in place for relationship servicing.
  • Perform loan data analysis to validate and communicate test results to client/investor or internal business unit.
  • Ensure account documentation is up-to-date and accurate.
  • Coordinate with appropriate internal departments regarding client/investor instructions and process changes.
  • Escalate issues of risk concern to management, and maintain appropriate data integrity and confidentiality.
  • Intermediate Level proficiency in MS Office applications, specifically PowerPoint and Excel
  • Team-player with strong communication and interpersonal skills, possess a high degree of self-motivation and ability to work independently with minimal supervision.

    What you'll need:

    • High school diploma or GED required.
    • Two (2) to three (3) years of mortgage industry experience preferred.
    • Experience in relationship management or client services preferred.
    • Intermediate Level skills in Excel/Powerpoint preferred.
    • Familiarity with MortgageServ/Fiserv or comparable system preferred
    • Excellent verbal and written communication skills
    • Excellent internal/external customer facing skills
    • Ability to work in a project environment and have awareness of the project management lifecycle
    • Ability to formulate complex and comprehensive materials.
    • Ability to adhere to strict confidentiality requirements
    • Ability to understand complex problems and to collaborate and explore alternative solutions
    • Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit
    • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
    • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly and quickly

      Our Company:
      Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

      What We Offer:

      • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
      • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
      • Customized training programs to help you advance your career.
      • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
      • Educational Reimbursement.
      • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:

        EEO/AAP Employer

Keywords: Carrington Mortgage Services, Fishers , Client Relationship Coordinator, I, Other , Westfield, Indiana

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