Patient Access Representative
Company: Marion Health
Location: Marion
Posted on: May 27, 2023
Job Description:
JOB SUMMARY:
Patient Access is a service department of the hospital involved
with assisting patients, medical staff and ancillary departments.
The Patient Access Representative is responsible for the
scheduling, insurance verification, pre-cert follow-up,
pre-admission, admission, registration, ordering of tests and
procedures, verifying medical necessity and point of service
collections of all patients into the hospital in a courteous and
professional manner. He/she is responsible for interviewing and
gathering complete and accurate demographic and financial data to
complete the above functions in a timely manner and informing
patients of their rights, hospital policies and procedures.
MINIMUM JOB REQUIREMENTS:
- High School diploma or its equivalent.
- One (1) year accumulated experience in a clerical, customer
service, or healthcare related position
- CPR certification must be obtained within one year of hire.
SKILLS / KNOWLEDGE / ABILITIES:
- Excellent communication skills to effectively and tactfully
communicate with patients and their families and guests,
co-workers, managers, providers and other hospital personnel on a
one-to-one basis using appropriate grammar, vocabulary and word
usage.
- Interpersonal skills necessary in order to carry out duties in
a professional manner, as well as the ability to work well under
stress.
- Excellent time management, and organizational skills.
- Ability to problem solve, multi-task in a fast-paced setting
and work well in a team environment.
- Developed computer skills to include proficiency with Microsoft
Office, telephone system and the ability to learn and proficiently
perform computer applications related to department operations and
job function.
- Excellent customer service skills.
- High degree of accuracy with concentration and close attention
to detail.
- Ability to be discreet and protect the integrity of any
confidential matter or information encountered during the
performance of job duties.
WORKING CONDITIONS:
- Typical office environment with prolonged sitting.
- Work subject to interruptions and occasional high stress
levels.
- Ability to work occasional extended hours, evenings and/or
weekends based on the needs of the department.
- Ability to be flexible to work at various office
locations.
- Works with protected health information.
PHYSICAL AND MENTAL ACTIVITIES, TOOLS AND EQUIPMENT:
- Use of personal computer and other standard office equipment
including but not limited to : telephone, fax, copier, calculator,
and scanners.
- Repetitive wrist, finger and hand movement. Occasional
manipulation of large volumes of books, charts, reports or
files.
- Ability to lift supplies or equipment.
- Ability to push wheelchairs for patients.
- Ability to push workstation on wheels throughout various
hospital locations.
- Lifting, pushing, pulling, walking sitting, reaching, bending,
kneeling or stooping to perform duties in a safe manner.
Equal Opportunity and Affirmative Action Employer:
Minority/Female/Veteran/Disability
Marion Health is a smoke-free environment.
Keywords: Marion Health, Fishers , Patient Access Representative, Other , Marion, Indiana
Didn't find what you're looking for? Search again!
Loading more jobs...