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Patient Access Representative

Company: Marion Health
Location: Marion
Posted on: May 27, 2023

Job Description:


Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical necessity and point of service collections of all patients into the hospital in a courteous and professional manner. He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital policies and procedures.


  • High School diploma or its equivalent.
  • One (1) year accumulated experience in a clerical, customer service, or healthcare related position
  • CPR certification must be obtained within one year of hire.

    • Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
    • Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
    • Excellent time management, and organizational skills.
    • Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
    • Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
    • Excellent customer service skills.
    • High degree of accuracy with concentration and close attention to detail.
    • Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

      • Typical office environment with prolonged sitting.
      • Work subject to interruptions and occasional high stress levels.
      • Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
      • Ability to be flexible to work at various office locations.
      • Works with protected health information.

        • Use of personal computer and other standard office equipment including but not limited to : telephone, fax, copier, calculator, and scanners.
        • Repetitive wrist, finger and hand movement. Occasional manipulation of large volumes of books, charts, reports or files.
        • Ability to lift supplies or equipment.
        • Ability to push wheelchairs for patients.
        • Ability to push workstation on wheels throughout various hospital locations.
        • Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

          Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability

          Marion Health is a smoke-free environment.

Keywords: Marion Health, Fishers , Patient Access Representative, Other , Marion, Indiana

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