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Community Outreach Liaison

Company: LittleStar ABA Therapy
Location: West Lafayette
Posted on: May 28, 2023

Job Description:

We deliver exceptional service by hiring extraordinary talent!

We are currently seeking a Community Outreach Liaison to promote our services!


The Community Outreach Liaison will create an all-inclusive strategy for community outreach using market research and business development strategies to identify new business opportunities aimed at promoting the services of LittleStar. This position will be accountable to promote ABA services to healthcare providers and facilities within the geographic areas of LittleStar facilities. This position will be reasonable for achieving referral source growth, as well as maintaining existing relationships.

About Us

LittleStar ABA Therapy works with children, teens, and young adults affected by autism. We are a non-profit organization, and we were the first ABA Center in the state of Indiana. We have been improving the lives of individuals with autism for over 20 years!

Why Work at LittleStar?

  • Highly competitive pay
  • Stable, innovative, trend setting ABA provider
  • Nationally recognized and well respected within the field of ABA
  • A friendly, collaborative, highly skilled team
  • Public Service Loan Forgiveness (PSLF) program eligibility

    • Three options for medical and two options for dental (50% paid by LittleStar)
    • Vision (100% paid by LittleStar)
    • Free health and wellness clinics for eligible staff (with free generic medications)
    • Nine paid holidays
    • 401k with company match

      Essential Duties and Responsibilities
      • Development of new business to drive referral pipeline within assigned geographic area with a variety of clients, including but not limited to pediatricians, provider advocacy groups, diagnosticians, clinics and schools to support LittleStar's vision, mission, values and goals for growth strategy
      • Utilizes sales and marketing strategies in order to promote LittleStar's services and brand recognition; drafts business plans, sales pitches, presentations, reference material and other documents as needed
      • Identifying and researching potential referral sources within the industry to establish LittleStar presence in the geographic area
      • Monitors and evaluates industry trends and performs market research to identify new opportunities in underserved communities
      • Educating referral sources on LittleStar service offerings
      • Develops and maintains strong relationships with healthcare providers, facilities and referral sources in the community to foster successful partnerships that will generate referrals
      • Forecasts and tracks key account metrics
      • Works closely with staff across departments to implement growth strategies
      • Develops and executes a marketing plan to target accounts, run campaigns, and plan community outreach events
      • Works with the digital marketing team to develop campaigns across the web, social media, email, and text to optimize referral funnels
      • Develops and maintains a robust pipeline, utilizing CRM and track progress of pipeline
      • Provide regular reports on sales activities, including client contacts, referrals, and revenue generated
      • Represents LittleStar at conferences, events, and other public engagements
      • Conduct business in an ethical & transparent fashion
      • Performs other duties as may be assigned by the Leadership Team

        Specialized Skills and Knowledge
        • Possess a genuine passion for and understanding of the mission of Little Star Center, Inc.
        • Possess sound technical skills, analytical ability, sound judgment and strong operational focus
        • Must understand ABA therapy services
        • Ability to manage multiple projects concurrently and meet deadlines
        • Must be able to identify new business opportunities and partners
        • Able to inspire and motivate individuals through oral and written communication
        • Have excellent negotiation skills
        • Must be able to make decisions on day-to-day tasks and consult with supervisor on anything out of the ordinary
        • Ability to work collaboratively with a broad range of stakeholders in varying positions within the public and private arena
        • Working experience utilizing Microsoft Office and CRM tools
        • Ability to make effective and persuasive speeches and presentations to internal and external stakeholders.

          Qualifications and Skills
          • Bachelor's degree preferred.
          • A minimum of 2 years' Healthcare industry experience preferred with related experience in sales, marketing and/or communication services.
          • A combination of education, training, and experience may be substituted when competency in the role is demonstrated.
          • Experience 'selling' concepts and ideas, to generate enthusiasm for events and people.
          • Strong analytical and data-driven mindset with an independent drive to exceed established targets.
          • An energetic, forward-thinking, and creative individual with high ethical standards, an appropriate professional image, and strong communication skills working with a diverse population is essential.
          • Candidates have excellent communication and presentation skills, are strategic and forward-thinking; ability to interact in person and on the phone with enthusiasm about LittleStar's mission, vision, and values.
          • Effective working in teams and as an autonomous self-starter.
          • Ability to travel throughout the assigned geographic area.
          • A valid driver's license is required

            Condition of Employment:
            • Must successfully pass the initial and updated criminal history, background, and record checks, which includes driving history checks.
            • In high rates of COVID transmission, wearing Personal Protective Equipment (PPE), as provided by LittleStar, where physical distance cannot be attained may be required.

              Work Environment

              Position operates in a professional office environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines. Position will also travel extensively to meet with potential clients and referral sources. This position may be eligible for telecommuting per the telecommuting policy depending on organizational needs and at supervisor's discretion.

              Must be able to work with diverse populations of individual and families from each generation represented in the workforce.

              Physical Demands

              The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

              While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit (50%), stand, and walk (40%), use hands to finger, handle or feel; and reach with hands and arms (10%). Must be able to lift 25 pounds (35%).

              Reasonable accommodation may be made for those who are able to perform the essential duties of the job.

              Availability and Travel

              Days and hours of work are Monday through Friday, with core office hours being 8:30 - 4:30 p.m., with availability to work outside of core office hours when needed. This position regularly requires long hours and frequent weekend work.

              This position requires regular travel. Frequent travel is outside the local area and overnight, both within and outside the state of Indiana, which may include weekends, evenings, and holidays.


              To inspire, serve, and guide all those touched by autism to achieve a better reality.


              To be the trusted, innovative, compassionate partner creating new possibilities for individuals touched by autism across their lifespan.

              Core Values

              Real Care, Real Advocacy, and Real Progress

              This Employer Participates in E-Verify and All Offers of Employment are Contingent Upon Clear Results of a Background Check

Keywords: LittleStar ABA Therapy, Fishers , Community Outreach Liaison, Other , West Lafayette, Indiana

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