Training Partner - Remote

Company: Indiana University
Location: Indianapolis
Posted on: May 2, 2024

Job Description:

UITS ENTERPRISE SUPPORT (UA-CCSU-IUBLA)
UITS Tier 2 Support staff are technical experts primarily serving Indiana University's IT Professionals and subject matter experts in six areas: Accounts and Student Information Systems, Desktop/Server/Mobility, HTS Phone Support, Web Services, Partnered Technology Support, and CrimsonCard. Our mission is to empower the IU community to succeed through excellent IT services and support.


At University Information Technology Services (UITS) we ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Come join a premiere IT support team at Indiana University! UITS Tier 2 Support is looking for an engaging and skilled IT technician with a client service focus, technical acumen, and a keen analytical mind to join the Partnered Technology Support team. This role is a unique opportunity to work at the hub of Information Technology at Indiana University, interact with experts in multiple IT fields, and grow your skills while working in a collaborative and supportive IT environment.


Focuses on excellent client service while providing IT support in a dynamic and growing team.
Provides high-touch, expert technical support to faculty, staff, and students
Resolves issues and troubleshoot complex technical problems within the scope of hardware, software, and enterprise university systems.
Shares resources and training materials to empower and educate clients.
Updates internal and public-facing documentation as needed to ensure the best possible support experience.
Stays up-to-date and maintain knowledge of all services offered and/or supported by the university.
Documents and tracks client support issues and follow up with clients until a satisfactory resolution is reached.
Provides mid-level technical support to faculty, staff, and students; resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions in support of students, faculty and staff.
Shares resources and training materials to assist users; Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
Documents and tracks calls received, and follows up with clients until a satisfactory resolution is reached.
Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
WORK EXPERIENCE



2 years of computer support or related experience

COMPTIA A+ certification Upon Date of Hire

Demonstrates a high commitment to quality
Experienced understanding of computer operating systems
Basic knowledge of Windows and Mac desktops and Microsoft Office suite
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
This position is eligible for full remote work or a hybrid schedule (mix between remote and in-person work), subject to change based on university policy and business needs.
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- 10 paid holidays per year
- Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.
Job Function: Information Technology
Job Family: IT User Support
To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Questions or complaints regarding Title IX may be referred to the U.Department of Education Office for Civil Rights or the university Title IX Coordinator. The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. Request Support
Telephone: 812-856-1234

Keywords: Indiana University, Fishers , Training Partner - Remote, Other , Indianapolis, Indiana