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Customer Care Specialists - OPEN HOUSE Jan 8th

Company: NAVIENT
Location: Fishers
Posted on: January 15, 2019

Job Description:

OPEN HOUSE Tuesday, January 8th 10am-6pm 11100 USA PKWY Fishers, IN--46037 Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com. Are you looking for a career opportunity to start the New Year that offersExcellent Benefits--&--Paid Training?!! Look no further with--Paid Training starting on January 22nd and--Benefits--starting February 1st! We are committed to providing expert guidance to our clients and customers on their journey to financial success! Navient team members bring--passion,--commitment, and--integrity--to our business. We drive results and--foster--the--innovation--that makes us an industry leader.--Choose Navientas the next step in your career! Be proud of where you work, be proud of your career - join Navient! As a--Customer Care Specialist,--the pay is--$13.22--an hour with--benefitsstarting the 1st of the month after you are hired! Some of which include: Eligibility for monthly performance bonus3 weeks--of PTO (increases to 4 weeks after just 1 year of service)Medical, dental, vision401K--(plus employer match)Tuition ReimbursementOn-Site Fitness CenterBusiness casual environmentOptional pet insuranceLocal employee discounts The Customer Care Specialist is responsible for providing quality customer service and account resolution to customers, endorsers, and co-makers via incoming or outgoing phone calls. This position may also utilize approved resources and internet sites to obtain location/contact information for consumers. A goal of the specialist is to answer inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment options and deferment options. Schedule: First 5 weeks is paid training - hours; M-F 8:00 am-5:00 pmAbility to work overtime as neededShift is one of the two below. The business will advise shift assigned during training. Shift will begin approximately when training is over.Mon - Tues: 12:00 pm - 9:00 pm; Wed - Fri: 8:00 am - 5:00 pm; one Saturday per month from 8 am - noonMon, Tues, Fri: 8:00 am - 5:00 pm; Wed - Thurs: 12:00 pm - 9:00 pm; one Saturday per month from 8 am - noon Requirements Six months to one year customer service or collections experience or 2 year or 4 year degreeTraining will be the first--5 weeks--and is mandatory from--8:00 am - 5:00 pm Monday through FridayMust have excellent PC skills and ability to operate in a business environmentAbility to handle high volume of calls in a stressful, fast paced environmentMust communicate in a clear and concise mannerDemonstrated ability to listen and "hear" the customer's concern so that the appropriate response is givenDemonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments receivedDemonstrated ability to maintain professional conduct in a business environmentAbility to work effectively in a team, people, and results oriented environmentExcellent verbal communications skills, including the ability to express complex concepts clearly and concisely using proper grammarAbility to handle difficult or irate customers professionally and calmlyEffective listening and negotiation skillsWell-organized with ability to set and execute on prioritiesExcellent typing skills and knowledge of PC applications with ability to work with multiple screens and interfacesAbility be flexible with scheduled work hoursMust develop and maintain an in-depth understanding of student loan servicing processingPosition requires extensive use of computerAbility to sit in one place for long periods of timeMust be able to obtain 5C level security clearance (facilitated during new hire process) PREFERRED QUALIFICATIONS Student lending, banking, or financial aidCall center experience a plus Keywords: customer service, collections, customer care, outbound, inbound, client services, CSR. All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance,--applicants must possess U.S.citizenship. EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace. Indy Star.Category: Customer Service, Keywords: Customer Service Representative

Keywords: NAVIENT, Fishers , Customer Care Specialists - OPEN HOUSE Jan 8th, Other , Fishers, Indiana

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