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Website/IVR Jr Analyst

Company: Freedom Mortgage
Location: Fishers
Posted on: February 12, 2020

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIESThe Business Analyst, Jr IVR/Web role is responsible for supporting the Freedom Mortgage self-serve programs, including customer portal website and IVR. This includes daily health checks, data compilation and analysis, researching and responding to complaints regarding the systems. Focus on business process and efficiencies, alongside on-time delivery will ensure success in this role.Essential Job Functions:Research web/ivr issues reported by borrowers, communicating with multiple lines of business to completionIdentify and document web/ivr issues to provide opportunities to enhance both systems for better self-serve functionalityCommunicate with multiple lines of business to ensure awareness of outages and system downtimeManage complaint tracking, trending and impact analysisSupport user acceptance testing for system enhancements by documenting steps and variances from requirements documentationSupport short and long term planning for increased systems usageManage daily tasks as assigned Qualifications:Basic understanding of Microsoft Visio and proficient knowledge level of Microsoft Office suite including ExcelAbility to learn multiple call center technology suitesAbility to mange time and multiple responsibilitiesBasic understanding of database structure and data analysis techniquesBachelor's degree preferred1 to 3 years professional experience (internship experience applicable)Strong attention to detailExperience in call center environment preferredMust be available for working hours between 7am and 10pm Eastern Monday through Friday, with occasional weekend shifts for system upgrades and implementations. -#CB Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than 225 billion dollars in loans. And we are continuing to grow! Freedom Mortgage is proud to be recognized by Inc. Magazine's, Inc. 5000 rankings for the fastest growing private firms in the nation for six consecutive years (2013-2018). Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (we have multiple sites in Southern New Jersey) and Fishers, IN, two regions where we were named Top Workplaces (The Indianapolis Star named Freedom Mortgage at Top Workplace four years in a row). We also have large operating centers in Melville, NY; Jacksonville, FL; San Dimas, CA; and Tempe, AZ; and Columbia, MD Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply! Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Keywords: Freedom Mortgage, Fishers , Website/IVR Jr Analyst, Professions , Fishers, Indiana

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