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Systems Analyst - Salesforce Certified Administrator (SCA)

Company: First Internet Bank
Location: Fishers
Posted on: January 8, 2021

Job Description:

Job DetailsJob LocationFirst Internet Bank of Indiana-Fishers - Fishers, INOverviewAbout the Role:The Systems Analyst at First Internet Bank provides technical support for the Bank's use of third-party software applications. This is a highly visible position and requires the ability to interact within all departments and levels of management within the organization. The Systems Analyst will be responsible for responding to and resolving application issues and inquiries, application upgrades and configuring applications. They will also work to ensure employees are familiar with and, as warranted by job duties, properly trained on the software's features and best practices.Responsibilities:

  • Serve as the in-house product expert for a number of applications with a focus on deposit and lending areas of the Bank
  • Provide daily support to staff by responding to help tickets for issues and questions
  • Perform testing and troubleshooting of systems/applications
  • Work with business leaders to optimize the configurations and implement new features as business needs dictate, develop training materials and train employees on the new features
  • Create and update documentation
  • Work closely with vendors, information technology personnel, bank management, and regulatory authorities on a variety of issues and projects
  • Assist departmental information gathering efforts through report writing and knowledge gathering assistance
  • Work an expanded and flexible schedule in order to minimize customer impact while completing all assigned tasks
  • Perform other duties as assignedQualifications:
    • Experience working with Salesforce required
    • Salesforce Certified Administrator (SCA) required, or working toward certification
    • Previous experience in the banking or financial services industry a plus.
    • Familiar with relational database concepts, and client-server concepts, including SQL query writing
    • Experience with lending systems, underwriting, account origination (especially nCino) preferred
    • Understand core data processing systems for financial institutions, Fiserv DNA (Open Solutions) preferred
    • Experience in testing and troubleshooting various software, including writing and executing test plans
    • Ability to think through problems, identify hidden issues as well as stated issues, to provide an accurate analysis and to explore solutions
    • Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle
    • Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
    • Ability to communicate technical information to non-technical people through both written and verbal means
    • Good active listening skills
    • Organizational skills to manage multiple tasks and deadlines
    • Experience managing projects and driving them to successful completion
    • Ability to work a flexible schedule
    • Attention to detail
    • High degree of initiative
    • Capability of working under limited supervisionWorking Conditions / Demands:
      • Professional office setting.
      • Primarily sedentary position requiring long periods of time working at a computer.
      • Must be able to move throughout the office and buildings to obtain or relay information.
      • Must be able to perform the essential functions of the position with or without reasonable accommodation.Why First Internet Bank?First Internet Bank is full of talented, imaginative, hardworking folks who enjoy being a part of something meaningful. Our employees come from diverse backgrounds and reflect a blend of proficiencies that help create an effective, dynamic working environment throughout our organization...........Our benefits package promotes wellness and growth while supporting the balance of our employee's personal and professional lives. We're committed to our employee's health from day one. Full-time employees and their qualified dependents are eligible for benefits including, but not limited to, Medical, Dental, Vision, Health Savings Account with employer contributions and matching, Flexible Spending Account(s), Critical Illness, and Voluntary Accident Insurance beginning on their first day. Employer-paid benefits including Short-term Disability, Long-term Disability, and Life and AD&D insurance are offered to full-time employees at no cost, with the option add additional Life and AD&D coverage...........Full-time employees are eligible for three weeks of paid time off plus ten paid holidays, 401(k) retirement savings with employer matching, tuition reimbursement, business apparel allowance, and paid volunteer time...........Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with DisabilitiesIf you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

Keywords: First Internet Bank, Fishers , Systems Analyst - Salesforce Certified Administrator (SCA), Professions , Fishers, Indiana

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