Business Systems & IT Analyst

Company: DuraMark Technologies
Location: Westfield
Posted on: January 22, 2023

Job Description:

Join DuraMark Technologies, one of the fastest growing companies in the industry. At DuraMark, our market niche is to deliver durable decals fast with a focus on protecting people and promoting customer brands with our products and providing opportunities to our employees. Come be part of our team, living out our core values and growing your career.The Business Systems and IT Analyst ("Analyst) is responsible for maximizing the day-to-day functionality of our ERP System (NetSuite) and several other Business/IT applications as they pertain to DuraMark's current and growing business needs. The Analyst proactively improves and supports critical business strategies by directing the development, implementation, and maintenance of NetSuite while also supporting company needs through employee submitted request/support cases and collaborating cross-functionally with all departments, business leaders and third-party partners. This role is highly focused on ensuring day-to-day tactical functionality of NetSuite including Order Entry, Internal Process Flows through Product, Inventory Management, Billing, Customized Report/Search Generation, Employee Training, etc. - This position ensures the right roles and responsibilities are assigned to users and that policies and processes are in place to maintain data integrity and application standards that meet/exceed customer expectations while also being in alignment with the growth goals of the organization. The Analyst must demonstrate strong influence and communications skills to interact successfully and effectively with all departments and serve as the systems/IT expert to advise the organization on system efficiency and effectiveness, relying on extensive business applications experience and judgment to plan and execute on initiatives. The position will be the primary internal support contact for NetSuite, outside NetSuite vendors, and all other business and IT applications. Responsibilities include user administration, construction of custom reports/searches and workflows, system monitoring, process evaluation, training and integration of all other third-party solutions. The position offers high visibility and impact opportunities within a rapidly growing company that now operates in multiple states. The value added by the Analyst will have a significant effect on day-to-day operations and will be utilized to ensure all applications appropriately support the business's growth. Roles -and responsibilities

• Maintain the NetSuite application
• Plan, review, and revise configurations and customizations of NetSuite to meet evolving business and operational needs
• Support end user requests for new saved searches, reports, KPI's, and dashboards
• Monitor end-user usage of systems and track performance
• Provide internal, on-going system/technical support to users, including training and maintaining proper system access for all roles
• Develop, test, and deploy customizations utilizing partners and consultants
• Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage etc
• Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the NetSuite platform
• Maintain up-to-date knowledge of NetSuite functionality, customization, and integration
• Create training content and conduct internal trainings and information sharing activities for NetSuite user proficiency
• Responsible for the change management and release process for bi-annual NetSuite upgrades
• Responsible for NetSuite data management which includes data structure, governance and maintenance
  • Act as main line of communication between DuraMark Technologies and 3rd party IT firm.
  • Help service any ad-hoc IT tasks in conjunction with the 3rd party managed services firm
  • Manage new and ongoing IT projects with the internal teams and external partners -Required Skills
    • Excel Proficiency
    • Business Systems & IT Proficiency
    • Communication to all levels of the company Desired Skills
      • Exceptional communication skills - both written and verbal
      • Able to work effectively at all levels in an organization
      • Strong interpersonal skills to collaborate with employees and partners
      • MS SQL familiarity to address issues with technical staff and client
      • Technical proficiency in the areas of IT/software troubleshooting and support a plus
      • Strong critical thinking/problem solving skills and ability to innovate
      • Excellent representation of DuraMark's core values Required Experience
        • Should have demonstrable ERP administration and configuration experience in complex environments
        • Working knowledge of csv imports, user provisioning, defining roles, analytics and scheduling scripts
        • Knowledge of and ability to support financial information (General Ledger, P&L & BS knowledge)
        • Working knowledge of Microsoft Applications
        • Basic Data Analysis with Excel (v-lookups, pivot tables)
        • Ability to travel to other facilities (2-3 weeks per year)
        • Bachelor's degree (B.A.) from a four-year college or university (preferably in a Business or Information Systems field) Desired Experience
          • 3+ years of systems and/or IT work experience in a role managing multiple applications -
          • NetSuite experience preferred
          • Strong data analytics, reporting and database experience (SQL and NetSuite preferred and other reporting tools, ODBC). This position is located in Westfield IN. Core Values:
            
            • CUSTOMER FOCUSED
              • Give our Customers the Best Experience Possible
              • DO THE RIGHT THING
                • Act with Integrity and Trust
                • Confront the Hard Stuff
                • Treat people how you would like to be treated
                • POSITIVE "GET IT DONE" ATTITUDE
                  • Work Hard and Have Fun
                  • Motivate others
                  • Committed to Quality and Execution
                  • COLLABORATIVE TEAM PLAYER
                    • "Win as a Team" Mentality
                    • Creative Problem Solver
                    • Humble & Confident Contributor
                    • PASSION TO GROW
                      • Achievement driven with a "Will To Win"
                      • Curious Learner
                      • Energetic Competitor

Keywords: DuraMark Technologies, Fishers , Business Systems & IT Analyst, Professions , Westfield, Indiana