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Lead Service Technician

Company: Redwood Apartment Neighborhoods
Location: Zionsville
Posted on: March 19, 2023

Job Description:

Job Title : Lead Service Technician

Department: Maintenance

Reports to: Neighborhood Manager

Location: Redwood Brownsburg

***$2000 Sign on Bonus***

$1000 after 30 days


$1000 after 6 months

*subject to applicable tax withholdings

At Redwood, we know we are only as successful as the people who power us. Our employees are passionate, they are talented, they are empowered to make decisions that positively affect the lives of our residents. From site personnel to corporate leadership, our employees demonstrate Redwood's commitment to deliver more than expected, communicate openly and honestly, and demonstrate integrity in all aspects of our business. As we continue to grow, we seek these same qualities in every team member we bring on board.

Job Description

Under the general direction of the Neighborhood Manager at a neighborhood with three or more Service Technicians, the Lead Service Technician will be responsible for performing routine and general maintenance on the facilities, buildings, equipment of the assigned Redwood Apartment Neighborhood. As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible, while maintaining established procedures and processes from verbal and written instructions.

All Redwood employees are expected to conduct all organizational business and practices in accordance to Redwood company policies.

Essential Duties & Responsibilities

Repair and maintaining facilities, buildings, grounds, and equipment at assigned Redwood neighborhood.

Perform light plumbing, electrical, carpentry, masonry, glazing, painting and drywall tasks.

Perform minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.

Service kitchen appliances, washers, dryers, and garage issues when necessary.

Prepare vacated apartment homes for release quickly and professionally.

Direct vendors on repair issues, installation needs and grounds maintenance.

Plow driveways and roads, as well as shoveling pathways in winter when instructed.

Respond to resident complaints and concerns in a timely, professional, and appropriate manner to ensure the best resident experience possible.

Repair windows, floors, roadworks, plaster, drywall, or other parts of building structures.

Diagnose mechanical problems and determining how to best fix them.

Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe, and smooth operation of systems and machines.

Use common hand and power tools, including hammers, saws, drills, and wrenches, plus precision measuring instruments and electrical/electronic testing devices.

Provide routine and required maintenance of service equipment and tools.

Always follow all safety standards, without exception.

Meet with the Neighborhood Manager to review service requests.

Prioritize daily tasks, ordering parts/supplies as needed.

Manage and conduct quarterly preventative maintenance process throughout neighborhood.

Provide emergency maintenance availability for residents when indicated.

Complete service requests in a timely fashion.

Manage escalated resident service issues, with staff and residents firsthand.

Perform general cleaning of buildings at neighborhood.

Attend staff meetings, meetings with supervisor and interacting with vendors when needed/assigned.

Mentor service team members, aiding on company policies and procedures, and job responsibilities.

Maintain weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.

Maintain vendor relationships. Managing and inspecting vendor work for satisfactory completion.

Schedule vendors for apartment turns and managing Yardi Turn Board. Maintain a record of acceptable attendance and punctuality.

All other related duties, as assigned.

Behavioral Skills

As a Service Technician, you will be required to exhibit the following skills:

Respectfulness, trustworthiness, empathy and leadership

The ability to work independently, without close supervision and under pressure

Self-motivated, dependable, organized and flexible

Excellent trouble shooting and time management skills

Strong communication and customer service skills

Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real-time basis

Required Qualifications, Education & Certifications

High school diploma or GED required

2-3 years general maintenance experience preferred

CAMT, Electrical Journey, and/or HVAC Core 1 and 2 certifications preferred

Good vision and hearing, the ability to lift 50 pounds, bend, stoop, sit for 1-2 hours at a time, walk up stairs.

Working Conditions

This job operates in a professional maintenance environment. In this role, the employee will routinely use standard maintenance equipment such as hammers, saws, drills and wrenches, precision measuring instruments and electrical/electronic testing devices, etc. The employee is frequently required to sit, stand, bend and walk with the ability to lift 50 pounds where applicable.

Redwood offers a generous contribution for employee medical insurance, dental, vision, 401K contribution, short/long term disability options, tuition assistance, a generous PTO allowance and rental discount for eligible associates.

A pre-employment assessment is required. It can be found here:

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Associated topics: breakdown, customer service, field service, machine repair, maintenance, maintenance mechanic, maintenance technician, malfunction, service technician, upgrade

Keywords: Redwood Apartment Neighborhoods, Fishers , Lead Service Technician, Professions , Zionsville, Indiana

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