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Dispatcher/Service Delivery Specialist

Company: Smart Care Equipment Solutions
Location: Fishers
Posted on: June 11, 2019

Job Description:

The Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.Main Responsibilities:

  • Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
  • Serve as the primary point of contact for technicians within a geographic market or territory
  • Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
  • Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements
  • Build and solidify associate and customer relationships to increase customer satisfaction and retention
  • Review and resolve escalated service issues and find unique and repeatable ways of solving issuesBasic Qualifications:
    • High school diploma or equivalent
    • Three (3) years of experience in dispatch, customer service and/or restaurant management
    • Intermediate experience in Microsoft Office / Window based environmentPreferred Qualifications:
      • Ability to learn unique and proprietary software
      • Ability to multi-task and prioritize with strong organizational and time management skills
      • Ability to work independently with minimal direct supervision
      • Excellent verbal and written communication skills
      • Previous SAP experienceAbout Smart Care Equipment Solutions:Join the industry---s largest independent service company specializing in preventive and round-the-clock service and repairs for commercial cooking, refrigeration and warewashing equipment. The Smart Care Equipment Solutions team helps service customers across segments in the foodservice industry with scheduled maintenance programs and on-demand equipment repair 24/7/365. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.

Keywords: Smart Care Equipment Solutions, Fishers , Dispatcher/Service Delivery Specialist, Professions , Fishers, Indiana

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