Customer Success Agent
Company: Freedom Mortgage
Posted on: November 22, 2021
Customer Success Agent Soar with Us
Flying ahead of the flock for over 30 years, we at Freedom Mortgage
have taken millions of Americans under our wing and helped them
achieve their dreams of financial betterment and home-ownership.
This is only possible through our vast knowledge base and broad
capabilities, and it's demonstrated by our winning trajectory.
If you are---
A relationship builder. We need you to build positive and pleasant
relationships with our customers, whatever the circumstances,
helping them feel secure and well-looked-after.
A tech-savvy learner. We need you to know your way around a
computer, being able to pick up new programs in a snap and use
organizational tools to support your efficiency and
A motivator. We need you to bring a "can-do" attitude and
solutions- focused approach to this role, doing your best to help
every customer and giving them a great experience with Freedom.
--- then you belong in the Freedom family.
The Opportunity Customer Service Representative
Freedom Mortgage is looking for a dynamic, passionate, and
energetic Customer Service Representative to support our Call
Center operations. The purpose of the role is to provide
exceptional service to our customers, answering their queries,
resolving their issues, and giving them a reason to smile when they
think of Freedom! Our ideal candidate will be energetic and bring a
positive attitude and willingness to learn, as well as being a
great multitasker who is comfortable in a fast-paced work
environment. Your communication skills must be top-notch, as you
listen to, understand, engage with, and respond to customers - that
includes over the phone, or via written communication like email or
letter. You'll need to bring patience and politeness as you explain
policies and procedures to customers, while always keeping a close
eye on confidentiality and data security.
What does the job look like?
As a Customer Service Representative, your daily duties will
Answering inbound and making outbound calls, responding to customer
requests within set time frames, and delivering an exceptional
quality of service to every customer.
Providing information and knowledgeable assistance by pulling up
loan information and providing customers with the information they
need quickly and accurately.
Adhering to schedules, multitasking, meeting deadlines, and
providing verbal and written responses to customers as
Working as part of a dedicated team to explain policies and
procedures to customers and find great solutions to their inquiries
in a seamless and positive way.
High School Diploma/GED
One year of experience in Customer Service
If you invest your drive and commitment with us, you'll realize an
incredible return, in a diverse environment where all staff can
grow and flourish. With excellent training and development
opportunities available at all levels, a great benefits package,
and a talented working family all around you, with Freedom, you'll
enjoy a rewarding, challenging, and exciting career where you can
reach incredible new heights.
Soar with Us.
Start dates December 6 or December 13, 2021.
5 weeks of remote training provided.
We have several shift schedules available that we are happy to
Work from home until further notice, equipment provided.
Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since
grown into one of the largest and fastest-growing privately owned
full-service residential lenders in the USA. Licensed in all 50
states, Washington D.C., Puerto Rico and the Virgin Islands,
Freedom Mortgage has over 5000 employees nationwide, proudly
servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. Freedom is a
leader in VA mortgage lending and is one of the mortgage industry's
largest philanthropic supporters of the USO and military families
through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two
regions where we were named Top Workplaces. We also have large
operating centers countrywide, including these desirable markets
Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL;
Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and
If you seek a sense of community, top training, opportunity for
advancement, a comprehensive benefits package and reward and
recognition program, look no further.
Freedom Mortgage Corporation is an Equal Opportunity Employer
committed to workforce diversity. Qualified applicants will receive
consideration without regard to age, race, color, religion, gender,
sexual orientation, national origin, or their status as a protected
veteran or an individual with disabilities. Local applicants
encouraged to apply. Employment contingent upon successful
completion of background investigation. Smoke-free workplace.
Drug-free work environment. Excellent benefits package including
medical, dental, vision and 401(k). All resumes are held in
confidence. Only candidates whose profiles closely match
requirements will be contacted during this search. LENDER NMLS ID
Equal Opportunity Employer-
Keywords: Freedom Mortgage, Fishers , Customer Success Agent, Sales , Fishers, Indiana
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