Front Desk Agent (Hotel)

Company: Home2 Suites Fishers Northeast
Location: Fishers
Posted on: November 26, 2022

Job Description:

The new 91-room Home2 Suites Fishers Indianapolis Northeast is looking for eager and motivated Front Desk Agents to come and join our team!

About Dora Hospitality

Dora Hospitality Group is a third-generation family-owned management group. We hold family values close and have maintained a Midwest mentality when it comes to hospitality-and to this day, it's been the root of our growth. Dora Hospitality Group achieves excellence in service through hands-on administration of hospitality professionals. The company maintains its reputation as the industry leader by promoting a strong work ethic, encouraging the development of excellent moral characteristics and values.

Are you self-motivated, passionate and deliver the best customer experience to delight guests? The Home2 Suites Fishers, Front Desk Agent position may be your next career move!

Visit company website: www.dorahg.com

Job Overview

As the Front Desk , you will:

Possess the ability to effectively deal with guest and employee concerns in a friendly and positive manner. This will involve listening to the nature of concern, demonstrate empathy with the customer, anticipating guest needs, and creating positive and memorable guest experiences.

The Guest Service Agent will be responsible for greeting customers immediately with a friendly and sincere welcome. They will use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. This individual will also promptly answer phone calls, take reservations, complete the registration process, and applicable charges and payments.

Guest Service Agent will be responsible for completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures. This will also include creating guest reservation, completing guest registration, applying charges and payment to guest folios.

*Shifts: Open availability, Full Time and Part-Time (16-24 hours weekly)*

Perks

Paid Holiday for Full Time/Part Time

Paid Time Off for Full Time/Part Time

Benefits including Supplement Plans/Introducing Dental/Vision/MEC Plan

Competitive Wages

Employee Brand Stay Discounts

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Weekend availability

COVID-19 considerations:
We follow all protocols set forth by the local and state health departments.

Ability to commute/relocate:
* Fishers, IN 46037: Reliably commute or planning to relocate before starting work (Preferred)

Education:
* High school or equivalent (Preferred)

Experience:
* Customer service: 1 year (Preferred)
* Hilton Hotel: 1 year (Preferred)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)

Work Location: One location%58047475%

Keywords: Home2 Suites Fishers Northeast, Fishers , Front Desk Agent (Hotel), Sales , Fishers, Indiana