Customer Service Rep - Counter Sales
Company: Louisville Tile Distributors
Location: Fishers
Posted on: March 20, 2023
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Job Description:
Job Description:
Job Description Description: Louisville Tile of Fishers is seeking
a Customer Service Representative for inside counter sales. This
position is responsible for maintaining and building relationships
with customers. They are the initial impression of the Company and
exemplify the customer service standards set by the Company. The
CSR handles customer inquiries, complaints, and requests, and
provides information about products and services. They also assist
customers with technical issues, troubleshoot problems, and process
orders. This is a full-time M-F position with competitive pay based
on experience and qualifications Applicants must pass a post-offer
drug screen and background check. We are dedicated to providing a
workplace with health and safety measures in place to combat the
spread of Covid - 19. Louisville Tile has been a family owned
business for over 65 years with 14 locations. We provide on trend
design, tile, and setting materials to residential and commercial
customers in KY, OH, IN, IL, MI and TN. Louisville Tile offers
careers in many fields and strives to promote from within. Our
company has a family like environment with a caring culture. We
were voted one of Kentucky's Best Places to work the last 5 years
by our employees! You can learn more about us here. Benefits
Offered:Annual Incentive PlanPaid volunteer time off401(k) with
employer match after 30 daysBenefits after 30 days7 paid holidays
and a floating holiday Requirements: Customer Service Rep
Qualifications:3+ years of customer service experienceHigh School
Diploma or equivalency required, college preferredProficiency in
Microsoft Office products Customer Service Rep Desired Skills: -
Understanding the importance of image and presentation as a company
ambassador - Demonstrated willingness to learn about tile and
installation materials - Must be highly proactive - Strong
communication skills and pleasant positive attitude - Is committed
to strong written and oral communication and interpersonal skills -
Demonstrates a desire to thrive in a fast-paced and dynamic work
environment - Is agile to adapt to changing processes and
technology - Provides focus and commitment with respect to
attention to detail - Enjoys and is successful with problem-solving
initiatives - Demonstrates a passion for delivering stellar client
services - Industry experience and market knowledge - Initiative
towards career growth Customer Service Rep Primary
Functions:Providing Exceptional Customer ServiceResponding to
customer inquiries, complaints, and requests in a timely and
professional manner.Providing information about products and
services to customers.Assisting customers with technical issues and
troubleshooting problems.Processing orders and handling returns or
exchanges.Upselling products and services to customers including
total knowledge of the Pro Shop.Proactively working on customer
development including reactivating dormant or waning customer
relationshipsMeeting sales targets and goals by building a viable
book of business.Maintaining accurate records of customer
interactions and transactions.Resolving customer complaints and
ensuring customer satisfaction.Act as a partner with the outside
sales team to provide support for customer inquiries, follow-up
questions, and order inquiries.Keeping current with new products,
services, and promotions to better serve customers.Following up
with customers to ensure their satisfaction and resolve any
outstanding issues.Communicating with customers through a variety
of channels such as phone, email, and chat. PI207984472
Keywords: Louisville Tile Distributors, Fishers , Customer Service Rep - Counter Sales, Sales , Fishers, Indiana
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