Ticketing Operations Manager (Advertising/Sales Specialist)

Company: Indiana University
Location: Bloomington
Posted on: April 18, 2024

Job Description:

Special Instructions SummaryCandidates are strongly encouraged to apply by 4/12/2024. DepartmentAUDITORIUM (BA-AUTM-IUBLA)Department InformationSince opening its doors in 1941, IU Auditorium has served as a university and community gathering place, hosting a diverse array of world-class artists, entertainers, musicians, and lecturers in its 3,200-seat theatre. For more than 80 years, the Auditorium has hosted the world's top performers and speakers, from the Metropolitan Opera and Les Miserables to Jerry Seinfeld, and Yo-Yo Ma. As the leading performing arts organization in South Central Indiana in terms of quality, leadership, innovation, and overall guest satisfaction, IU Auditorium exists to create world-class arts and event experiences at Indiana University.In addition to the wide variety of arts and entertainment events, the Auditorium continues to serve as the community's gathering place, hosting a variety of university ceremonies, orientation programs, conferences, weddings, and special events. With a focus on student exposure and interaction with the arts, the Auditorium is ensuring its vital role in the greater university for years to come. We are excited to welcome into our Auditorium family a dynamic team member who can uphold our reputation of providing expert and professional ticketing, event, and guest services while engaging with a diverse array of artists, tours, students, and local clients.For more information about IU Auditorium.For information about the generous benefits offered by IU, click here. Job SummaryDepartment-Specific Responsibilities

• Box Office Operations
  • Oversees box office operations and subscription processing for IU Auditorium, IU Cinema, and IU Theatre and Drama including staff training, logistics, and ticket distribution.
  • Ensures adherence of all box office policies and procedures, including data security compliance and customer inquiries.
  • Builds and maintains events/subscriptions in the ticketing system for IU Cinema and IU Theatre and Drama. Assists with IU Auditorium, Simon Skjodt Assembly Hall, and Memorial Stadium event builds and inventory management as needed.
  • Recruits, trains, and supervises 30-40 student part-time staff in day-to-day box office operations including selling, refunding, and exchanging tickets, including subscription, single ticket, and group purchases.
  • Schedules box office staff for approximately 400 events per calendar year.
  • Collaborates with Guest Services Manager to ensure ticket-taker staff is well-trained on ticket scanning system and related policies. Operates the Auditorium box office during events; prepares reports for event settlements; handle and process daily deposits.
  • Provides staff and assist Director of Ticketing and Sales in management of event day box office operations for non-athletic events at Simon Skjodt Assembly Hall and Memorial Stadium, and off-site events, including Little 500.
  • Provides on-call support for non-Auditorium events.
  • Stays current in ticketing, performing arts, and live events industries.
  • Other related duties as assigned.
  • Data and Equipment Management
    • Assists with data management needs, provide reports, and pull data as requested, ensuring privacy policies are met.
    • Ensures data segmentation with local and regional ticketing clients. Perform data cleansing operations and ensure clean data imports to ticketing system. Archive ticket system database.
    • Ensures functionality of system hardware and software and serve as primary point for regional and Bloomington campus box offices, escalating as needed.
    • Ensures Ticketmaster contract compliance.
    • Marketing Sales and Development
      • Develops and manages year-round group sales campaigns in collaboration with the Audience Engagement department.
      • Develops relationships with group sales clients in collaboration with the Assistant Director of Education and Engagement. Oversee communication and order completion with potential groups and confirmed groups.
      • In collaboration with the Director of Ticketing and Sales, recommends cost containment and other strategies for increasing departmental revenue through inventory management, dynamic pricing, and data analysis.
      • Generates customer data lists for marketing, box office, and development initiatives.
      • Collaborates with the development office on fulfillment of donor ticket purchases, upgrades, and exchanges. General Responsibilities
        • Independently initiates advertising/sales agreements with clients, applying volume or group discounts when appropriate.
        • Regularly conveys various product/service and/or advertising options to potential customers and answers questions about policies and procedures; acts as a liaison with creative services and production staff when applicable.
        • Creates advertising/sales plans and recommends cost-savings and revenue-increasing strategies to manager.
        • Responds to customer inquiries and regularly provides quotes, terms and conditions, and creates contracts.
        • Prepares and interprets reports of advertising and sales figures; independently corrects basic issues.
        • May provide guidance to Advertising/Sales Assistants or hourly employees.QualificationsEDUCATIONRequired
          • Bachelor's degree in advertising, marketing, or related fieldWORK EXPERIENCEPreferred
            • 2 years of ticket office management experience or in a position involving sales operations, customer service, and customer/client data tracking and reportingLICENSES AND CERTIFICATESPreferred
              • Possesses a valid driver -s license with the ability to be insured by Indiana UniversitySKILLSRequired
                • Proficient communication skills
                • Maintains a high degree of professionalism
                • Demonstrates a high commitment to quality
                • Possesses flexibility to work in a fast paced, dynamic environment
                • Seeks to acquire knowledge in area of specialty
                • Establish and maintain internal and external relationships
                • Demonstrate interest, enthusiasm, and affinity for working with people
                • Proficiency in Microsoft Office, Excel, and database applications and the ability to effectively use 2-way radios and other event-related equipment
                • Strong understanding of standard accounting procedures
                • Commitment to working with people from diverse backgrounds and commitment to cultural competence
                • Demonstrated time management and priority setting skills
                • Efficient leadership practices encompassing personnel management and supervision
                • Ability to interpret and implement written procedures and policies, and assess office needs (make recommendations on staffing, equipment, and other program requirements) Preferred
                  • Experience with live event ticketing systems Working Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. This role requires the ability to move through a crowded multi-level facility and stand for prolonged periods of time. The person in this role must be able to perform the essential functions with or without an accommodation. Tight deadlines may create some degree of stress.Work LocationBloomington, IndianaAdvertised SalarySalary for this position is $43,000 - $53,000 annually.Work HoursMonday - Friday 10:00 AM - 5:00 PM, plus nights and weekends for events Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:
                    • Multiple plan options for medical insurance
                    • Dental insurance
                    • Health Savings Account with generous IU contribution
                    • Life insurance, LTD, and AD&D options
                    • Base retirement plan contribution from IU, subject to vesting
                    • Additional supplemental retirement plan options
                    • Tuition benefit for IU classes
                    • 10 paid holidays per year
                    • Generous Paid Time Off
                    • Paid Parental Leave
                    • Employee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CoreFLSA: ExemptJob Function: Marketing & CommunicationsJob Family: Advertising & SalesClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

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