Family Services Case Manager

Company: Wheeler Mission Ministries
Location: Indianapolis
Posted on: April 3, 2026

Job Description:

Description Position Description Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise. Job Title: Family Services Case Manager I Exempt/Non-Exempt: Non- Exempt Reports to: Program Manager Full or Part-time: Full-Time Team: Center for Women and Children Position Summary: The Case Manager is responsible for providing a continuum of care for guests of Wheeler Mission through case management. This is done through assessment and identification of each guest’s resources, talents, skills, and interests. The Case Manager will work with guests to identify their personal goals and then create a plan to work towards gaining stability and achieving those goals. Qualifications Key Duties and Responsibilities Brief description of duties in order of priority Key Area : Case Management Assess and identify each guests’ resources, talents, skills, and interests. Develop a care plan with written goals and methods to help the guest achieve those goals. Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed. Advise guests on best practices for success in achieving goals and advocate for them. Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary. Key Area : Program Oversight Monitor guest progress Ensure program compliance while maintaining guest confidentiality Facilitate small groups Assist guests in finding a Foundation in Christ Key Area : Coordination of Services and Administration Collaborate with other program staff as well as other agencies to coordinate services Participate in multidisciplinary guest case conferences Maintain accurate records and documentation for guests. Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community. REPORTING RELATIONSHIPS: The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers. Competencies Required Unique for this job Unique for this job For managers of people Adaptability Organizational Agility Guest/Customer Focus Collaboration Relates Well to Others Listening Compassion Patience Prioritizing Conflict Resolution MINIMUM QUALIFICATIONS: Education/Experience: High School Diploma or HSE. 1-2 years social service/ministry experience, specifically counseling, mentoring, and discipling. 1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness. Technical/Software Knowledge: Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel Intermediate proficiency in Resident Database and basic ability in Paycom Required Knowledge Areas for Success: Knowledgeable about community housing and employment resources and help guests connect to housing and employment. Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively. Best practices in case management and faith-based concepts to serve guests with excellence. De-escalation, Trauma Informed Care, Mental Health Support Mission Alignment: Belief in the inerrancy of the Holy Bible Adherence to WM Employee Policies Alignment with WM Core Values: Christ-Centered Purpose Faithful Stewardship Excellence Grace and Truth Physical Requirements: To perform the essential job functions of this position, a candidate must be able to: Walk short distances with the ability to ascend and descend flights of stairs Type and operate standard office equipment. Perform normal business activities, with potential for standing or sitting for long periods of time. Occasionally lift office supplies and equipment up to 20 pounds. Drive a vehicle with multiple occupants in a city environment. Other Requirements for Employment This is a full-time 40-hour position, typically staffed throughout the week with some evening and weekend hours required. Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency. Conflict of Interest Policy and Confidentiality Policy Post-offer acceptable background check required for all positions. All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment. Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Keywords: Wheeler Mission Ministries, Fishers , Family Services Case Manager, Social Services , Indianapolis, Indiana